Thank you for visiting this website. BP Group, a business club originally founded in 1992.

As a 'not for profit' the vision is to connect and network people interested in significantly improving organisation processes and as a consequence business performance.

Our Articles focus on the key themes impacting business today - from an outside-in and inside-our perspective.

Members can access complete Articles and Case Studies

We provide links and access to companion networks and companies for their respective thoughts and views.

Some of our affiliations include:

Society of Industry Leaders

BPM Forum (California)

Towers Associates

City Project Management

BP Exchange

Elements of Change

Closequarter

Charterhouse

Institute of Diirectors

iCMGworld

IQPC

Mastering the SCO Mindset

Three Steps to Heaven

New Answers to Old Questions

Successful Customer Outcomes - New Thinking for a New Age

Delivering Customer Service to reduce costs, improve revenue and enhance Service

Customer Age thinking - the changing face of Public Service

A very old question, a very new Answer

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Accelerated Cost Reduction

Why Six Sigma is Failing

CEMM, Lean & Six Sigma

Zen and the Art of Process Management

Emirates to optimize critical Moment of Truth

Breakthrough in Creating the Management & Enterprise system

Business Transformation - Are you onboard?

Don't give the Customer what they think they want

The Evolution of Business Process Excellence

The Causes of Work

Lord Nelson and the Successful Outcome

Successful Customer Outcomes (SCO's) and the world of magic

What is it about the Chief Strategy Officer?

Put on Your Running Shoes - the launch of the Nipple?

Mastering the SCO Mindset - Part 2

How low flying airlines can reach a new service altitude

Management Fads

Silicon Valley Management Style

The Process Management Office