Charles Bennett, SVP - Commercial & Delivery
Charles specialises in working with ambitious service and technology organisations to advise, sell and deliver business improvement propositions. Worked as Consulting Practice Leader, Project/Programme Director leading business improvement initiatives from business concept to delivery. 20 years experience in shaping and delivering change up to CEO/Board level, across 30 countries.
- Delivered more than 100 projects into retail, corporate and investment banking, insurance, outsourcing, design and construction, public sector, pharmaceuticals and IT/Service industries. Can establish, stabilise, accelerate and/or recover programmes of change.
- Also, “Opened doors”, developed relationships and closed software/service contracts with in excess of 75 clients, some new business projects worth in excess of 6 million USD and existing business projects worth more than 20 million USD.
Managing Director at City Process Management; the delivery arm of the BP Group focusing on performance turnaround via increasing revenues, delivering superior customer propositions plus cost effective operations. Recent company successes include:
- Doubling the value of outsourcer Dendrite International from $8 - $16 per share in a year
- AOL Europe from $600 million losses to profitability,
- Turnaround AXA UK £100 million losses to profitability,
- Reducing AXA Shared Services costs by 25% (£38 million per annum)
- 4 complex IT system selection and implementation projects which were the fastest of the solution type (i.e. 300) anywhere in the world.
SVP – Commercial & Delivery at BP Group; specializing in Advanced BPM & Performance Change thinking and techniques. Change assignment focus is on driving significant improvements (20% within 3 months) in their business performance. In addition, mentors change skills by delivering advanced BPM workshops to companies all over the world. Keynote speaker and Chairman at numerous conferences.
Licensed instructor and coach in CEMMethod (Customer Expecation Management Method), and Master NLP Practitioner
- Delivered more than 100 projects into retail, corporate and investment banking, insurance, outsourcing, design and construction, public sector, pharmaceuticals and IT/Service industries. Can establish, stabilise, accelerate and/or recover programmes of change.
- Also, “Opened doors”, developed relationships and closed software/service contracts with in excess of 75 clients, some new business projects worth in excess of 6 million USD and existing business projects worth more than 20 million USD.
Managing Director at City Process Management; the delivery arm of the BP Group focusing on performance turnaround via increasing revenues, delivering superior customer propositions plus cost effective operations. Recent company successes include:
- Doubling the value of outsourcer Dendrite International from $8 - $16 per share in a year
- AOL Europe from $600 million losses to profitability,
- Turnaround AXA UK £100 million losses to profitability,
- Reducing AXA Shared Services costs by 25% (£38 million per annum)
- 4 complex IT system selection and implementation projects which were the fastest of the solution type (i.e. 300) anywhere in the world.
SVP – Commercial & Delivery at BP Group; specializing in Advanced BPM & Performance Change thinking and techniques. Change assignment focus is on driving significant improvements (20% within 3 months) in their business performance. In addition, mentors change skills by delivering advanced BPM workshops to companies all over the world. Keynote speaker and Chairman at numerous conferences.
Licensed instructor and coach in CEMMethod (Customer Expecation Management Method), and Master NLP Practitioner
