Thanks again for the fantastic course and insights you provided.
Sean Schurmann, Business Process Architect,
Queensland Building Services Authority, Australia.

I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices
I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Director, Sun Microsystems, USA.

Just a short note to say thanks again for the course. It was a truly mind blowing experience
and I will never think about process the same way again.
Craig Reid, Senior Business Analyst, Gen-I

"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning
us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience." Director, H&R Block, USA

"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

"Speakers are rated out of 10 for content and presentation style. I am happy to let you know that you scored a 9.5 (the best marks at the event) and the additional comments “very good” and “excellent chairman."
BPR and Management for Telecoms, Geneva

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you and Terry came out as the most highly regarded."
Conference Producer, IIR International
(see the scores here)

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management