BP Group Chief Customer Officer, a CPP Master and Lead Mentor specialising in Call Centres, Outsourced Companies and leading customer service organisations. The BP Group (www.bpgroup.org) is a global business club (originally formed 1992) exchanging ideas and best practice in Business Performance Management, Transformation and Process Improvement.

James has a proven track record of success training over 700 individuals and working with countless business professionals across the UK within award winning FTSE 100 whose clients include Microsoft, BSkyB, Toshiba, British Gas, BT, Peugeot, Renault, Vodafone, Thomas Cook, NAB, HomeServe, Miele, McDonalds, Orange, Shell and many more as a mentor, coach, trainer and occasionally as a consultant to reach and exceed targets.

Specializing in the implementation of performance improvement, process change, transformation, sales growth and customer satisfaction. James has worked closely with other thought leaders such as ‘Mr BPM’ Steve Towers.

As a coach and mentor he works first hand with organizations in the private and public sectors helping them successfully transform their businesses.

Read James' Blog 'Outside-In Insider' HERE