Professional Training delivered in Association with our Partners

Advanced Process Management

2 day workshops and certification

3 day classes and qualification

We also provide Executive overviews (half-one day).
Details on request.

Inhouse programs are very popular.
Details on request.

From the creators of the original BPM training (1993) we have constantly developed and progressed the 'hands-on' material to reflect new learnings. All our courses include REAL practical case stuides and are delivered by coaches who have operated at all levels in large global corporations (inside and out). Our original founder Lead Coach Steve Towers has trained more than 16,000 people, including Trainees who now run their own practices.

We would encourage you to come to the motherlode and receive the most uptodate, ground breaking and practical advanced process management training on the planet.

See some of the recent testimonials here.

We also offer a FULL money back, no quibble guarantee. If after experiencing Day 1 of the class you are not satisifed we will completely refund your tutorial fee.

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Certified Process
Professional Open Programme
2 and 3 Days

SYDNEY, AUSTRALIA

PERTH, AUSTRALIA

BUDAPEST, HUNGARY

DUBAI, UAE

RIYADH, SAUDI ARABIA

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See the full agenda

Sample: DAY ONE

Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them.

Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements.

Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. 

Apply process diagnostics to any existing process or service.

Understand and identify moments of truth, breakpoints and business rules

Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.

Calculate the points of failure causes of work performance factors then graph it on the maturity scales.

Identify actions that can be taken to improve the process.

Identify actions that will significantly reduce the process points of failure and causes of work of the process.

Identify actions that can be completed in less than 90 days (often much less).

Analyze the benefits versus cost (resource/time/degree of change) for each action

Clearly identify “low hanging fruit” – actions that require minimal investment versus return

Apply process diagnostics to a customer focused (SCO) process.

Determine the points of failure performance and causes of work performance process factors.

Conduct the risk assessment on the business and customer including

Identify actions that can be taken to improve the process.