FOUR DAYS INTENSIVE TRAINING
Become an Accredited Customer Experience MASTER (ACXM) with us in South Africa
89% of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
ACXP attendees will learn the world famous CEMMethod™. The CEM Method was created in 2001 when BPG was working with the Virgin Group. They realised together that to progress in an ever changing world, you have to have an explicit, outside-in focus on the customer in everything you do.
Since then, the CEM Method has evolved, consolidating tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
GLOBAL Standard price R72 000/us$3,750
SPECIAL SOUTH AFRICA/AFRICA Standard price R24 000
For customer experience professionals who are serious about using customer experience both as a financial and a service performance differentiator, the ACXM training takes you beyond the foundation ideas such customer categorisation all the way through to advanced understanding of customer centric vision, mission and strategy. It provides step by step tools and techniques created with and used at the most customer centric organisations on the planet. Unlike other customer experience training the ACXM workshop teaches you how to drill down to the core of your organisation and align every single activity towards the delivery of customer success.
Professionals using the CEM Method are simultaneously lowering costs, growing revenues and delivering outstanding customer experience in more than 4,000 companies around the world. These individuals are the driving force behind some of the world's best performing organisations.
The secret to the CEM Method's success lies in it's ability to link external customer experience to internal back office operations. This is a claim that no other method can make. Learn the methodology that the best performing companies in the world are using as their customer experience backbone.
The Accredited Customer Experience Professional, Master and Champion awards are the most exclusive, prestigious and highly regarded customer experience qualifications available in the world today.
The Johannesburg ACXM session (4 days)
"...it again exceeded my expectations and I have gained so much. I would recommend this programme to all organizations’ that are pursuing customer centricity"
"...not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the training session. It was one of the most valuable and enjoyable sessions I have attended!"
"...in 3 days we completely redesigned our process, The engagement was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work."