CX & BUSINESS TRANSFORMATION EVENTS
2025-2026 

These are the BPG Recommendations based on depth, breadth and pragmatism.
Are you looking for the world's best Experience Professional coaching and training? Click a button to find out how.





Just some of the organizations we are proud to call our customers...
We help individuals and companies deliver successful outcomes for their employees, customers, and shareholders.
Qualify with the world-class training & coaching company.

ONLINE Certified Process Professional® | November 25-26 | CLICK HERE 
Recent graduates in our programmes
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When you join us at the BP Group, you can be sure that you are in the most experienced hands when transforming your customer experience.

Our many years of skill and knowledge guarantee you will get the finest training and consultancy aid. We regularly modernize and form new programs to keep up with the ever-changing customer experience and transformation world. 

Our courses are created and conducted by professionals with real-life experience who work with the world's biggest and most renowned companies. 

Here at BP Group, we are devoted to delivering the best customer experience and transformation solutions globally. Our 40+ partner network is renowned as a reliable source in the CX and transformation industry, so you can be sure that you will receive the top service. 
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​Our Accreditations are focused on the practical implementation at an individual and corporate level – developed by professionals for professionals.
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Steve Towers, named as Top CX Expert to Follow
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Steve Towers, wins top Influencer Award

LATEST COACHING & TRAINING OPTIONS

The Virtual LIVE INTERACTIVE programs are now accepting GROUP bookings and INHOUSE options!

Progressively (and due to demand) we have introduced the opportunity to book in bulk for any Open session.

Also having a custom program built around your needs AND still offering FULL Accreditation.

​Jump to the offerings below or share your requirements here.

​Some of the companies licensed to use the CEMMethod​™
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Accelerate Your Career:
Get Industry-Recognized
​Certifications & Accreditations
​“Thank you guys, very intense 4 days but amazing and already putting it into practice!”

​Edwin De Lange,
Manager:
​Customer Experience Design, Capitec Bank Africa
Improving your Customer Experiences, Processes and Systems necessitates a shift in mindset from restrictive industrial aged silo management to the journeys your customers undertake to meet their Needs with Successful Outcomes.

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​Introducing the Customer Experience Management Method™ (CEMMethod) enables the organization to deliver business outcomes and customer success without exception.

It is no accident that breaking away from myopic functional specialisms towards achieving alignment across the entire customer experience is the way of champions.

The CEMMethod provides this capability to connect the dots from strategy to execution, bring everyone onside, and make change sustainable and part of the new normal.
Finally, the new customer-centric orientation of everybody and everything creates the dynamic for ongoing innovation.
It is indeed a new normal.

The upskilling programs are suitable for process, customer experience and general business professionals from beginner to global champions and mentors.

LIVE ONLINE or 'in the room' INTERACTIVE PROGRAMS AVAILABLE NOW...

More than 150,000+ people have qualified though our programs since 2006 across 137 countries.
​Professionals work in every business category including for profit, nonprofits, federal and local government, charities and other institutions. If your company has customers, clients, citizens this is for You.
INCLUDED WITH OUR PROCESS MANAGEMENT AND CUSTOMER EXPERIENCE TRAININGS THESE BEST SELLING BOOKS
Dare! The Amazon #1 Best Seller in 2021.
​The behind the scenes story of the worlds largest Utility companies successful transformation.
Outside-In The Secret. Now in its tenth edition and
​FREE before retail launch in January 2021.

Originally launched in 2010 and now completely updated with new stories and case studies from companies like Uber, Southwest Airlines, Emirates, Amazon, Zappos and Zara.

EXPERIENCE THE BPG DIFFERENCE

Leverage our methods, credibility and
innovation to successfully transform and liberate
​your Customer Experience and internal Processes.
Online and 'In the room' sessions in London, Johannesburg, Denver, Los Angeles,
​Washington DC, Detroit, Mumbai, Cape Town, Toronto
Dynamic Structure
Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.

The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation. 

Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes.
Proven Credibility
The BPG have worked with and learned from some of the world's most successful organizations. 

Over 29 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX.

The CEMMethod and PARALLEL connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth.
Focused Inspiration
Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies.

BPG INSPIRATION

Get Customer Experience inspiration from our recognized global thought leaders.
FREE Webinars - 40+ themes include CX, Process, OKRs, Outside-In
Articles - Weekly going back to 2007
JOIN THE GLOBAL COMMUNITY
ONLINE Accredited CX Master® | September 23-26 | CLICK HERE
ONLINE Certified Process Professional® | November 25-26 | CLICK HERE 

BPG PEDIGREE

BPG works with 1,300+ organizations worldwide to deliver successful Customer Experience and business transformation
Get in touch to learn how we could help you successfully transform your Customer Experience.

BPG CREDIBILITY

"BUILDING THE FUTURE, TOGETHER"

TBP Group – Transforming customer experiences at a deeper level


​What is it that makes a truly remarkable business? A truly remarkable customer experience! Achieving it across products, services and internal processes is a transformative journey that sets you apart from mediocrity and slumping revenues. That’s where we want you to get with our CX courses, certifications and innovative concepts that have long been underutilized.
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At BPG, we’re not just about coaching and training. We’re on a mission to craft a narrative of success for every CX leader, every organizational change enthusiast and every enterprise aspiring to reach the pinnacle of customer centricity.
If anything of that describes you – directly or indirectly – let’s turn CX into your superpower!

Ignite your career with customer experience courses 

Once you plunge into it, advancing a customer experience career may be brimming with more questions than answers. But we can decompose confusion into clarity.
Our CX courses can be the first port of call for budding CX professionals determined to become plucky leaders to drive transformational change in their organizations. Led by industry experts who’ve navigated the challenges of the world’s biggest companies, our ACX, CPP and CJM training can propel you toward distinction and recognition. Absorb the knowledge from those who know the processes inside and out and put their insights into practice!
Individual qualifications aside, our customer experience management certifications can also benefit teams and enterprises adopting the principles of CX excellence and aiming to nail human-centered outcomes. We can empower you to rethink your processes and switch to what really puts the customer first.

The CEMMethod framework: Your compass for going gangbusters

Transforming customer experiences is a matter of applying practical concepts and proven techniques to optimize internal processes at an organizational level. As you expand your knowledge with BPG, you will be guided through the implementations, metrics and cultural changes according to the CEMMethod, our revolutionary framework for perfecting customer interactions.

Our dynamic online and classroom customer experience coaching sessions are based on the CEMMethod to enable you to:
  • Directly assess your CX maturity and disruption factors
  • Embrace Outside-In techniques to redefine your CX approach
  • Spread improved awareness and organizational change among all shareholders
  • Make the most of moments of truth and establish business relationships that last
  • Gather insights and act upon attitude shifts to stay on the right CX side​

We rely on this framework to galvanize action among teams and enterprises. Think of it as a compass that shows you what needs to be done and how to execute it for show-stopping customer experiences.

Consultancy for change-ready companies

At BPG, we don’t just teach CX – we inspire it at scale. If you need a helping hand to level up customer experiences in your company, our industry-leading consultants are available to craft practical implementation strategies and get all your teams up to speed on customer centricity. A single consultancy session can be game-changing for your business and CX practices, driving sustainable revenue growth and success.

Amplify your CX efforts with BP Group!

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