1. ACX Master®:
​The BP Group offers this four-day course exploring advanced customer experience strategies, emphasizing the CEMMethod™. Participants learn how to optimize experiences and streamline processes for impactful results.
  • Pros:
    • Comprehensive CX strategy approach applicable to diverse industries and globally recognised certification.
    • Qualification is based on completion of Exercises based on the delegate's work.
    • It does not require a ‘bubble box’ test as it is based on understanding rather than just recall.
    • Underpinned with the ‘Learning by Doing’ style, rather than theoretical ideas.
    • Global consultancy and training partners
  • Cons:
    • Requires a 4-day time commitment,
    • It may be intensive for beginners. (See the ACX Professional®)
  • Pricing: $2,995 for full accreditation. Early bird discounts may apply.
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  • Upcoming ACX Master classes (click the link):
    ​Online, live: May 19-22 | London, England June 2-5 | Dubai, UAE September 2-5 | Denver, USA September 21-24 |

    Prospectus:  bpgroup_acxm_prospectus_2025.pdf
2. ACX Professional®:
Also provided by the BP Group, this 2-day course is ideal for individuals seeking foundational knowledge and practical tools for implementing customer experience management effectively.
3. ACX Champion®:
This three-day program, offered by the BP Group, blends advanced customer experience strategies with process management techniques, equipping participants to champion CX initiatives within organizations.
  • Pros:
    • Combines CX and process management and builds leadership skills.
    • Suited also to non CX executives and career professionsals as it doesn’t perceive CX as another silo
  • Cons:
    • Requires completion of the ACX Master certification
    • Might not be ideal for ‘pure’ CX specialists.
  • Pricing: $1,860 as a one-time offer.

  • Upcoming ACXC classes:
    Johannesburg, April 1-3 | Online, May 12-24 | Online, May 12-24 | Online, May 12-24 

​Prospectus: bpgroup_acx-cpp_champions_prospectus_2025.pdf

4. Professional Diploma in Customer Experience (CX):
Offered by The CX Academy, this diploma program spans 10 modules, including CX strategy development, implementation, and best practices for enhancing customer satisfaction.
  • Pros:
    • Extensive content,
    • industry-relevant curriculum,
    • well recognized.
  • Cons:
    • Longer duration,
    • higher cost compared to shorter courses.
  • Pricing: $3,230.
5. AI for CX Micro Course:
A groundbreaking addition by The CX Academy, this course explores how artificial intelligence can revolutionize customer experience strategies.
  • Pros:
    • Focus on emerging AI trends,
    • highly specialised.
  • Cons:
    • Very Narrow scope, l
    • ess helpful for broader CX strategies.
  • Pricing: $420.
6. Professional Certificate in Customer Experience (CX):
A self-paced, 6-module certification course that introduces the fundamentals of customer experience and equips learners with practical application skills.
  • Pros:
    • Flexible schedule,
    • accessible for beginners,
    • affordable.
  • Cons:
    • Lacks advanced content for seasoned professionals.
  • Pricing: $535.
7.CCXP (Certified Customer Experience Professional):
This globally recognised certification from the CXPA (Customer Experience Professionals Association) tests CX expertise and requires candidates to demonstrate an understanding of  the six CXPA key CX disciplines.
  • Pros:
    • Provides recruiters with an acknowledgement that you understand the CXPA six CX disciplines.
    • Broad coverage of CXPA CX disciplines with CX industry-recognition.
  • Cons:
    • Requires prior experience and a rigorous test certification process.
    • Require repeat payment(s) to maintain the credential.
    • Perceived as more theoretical
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  • Pricing: $645, $35 Testing, $348 Retesting, $449 Recertification, $100 Recertification Late Fee and Reinstatement Testing $645.
8. Coursera CX Courses:
Learn the fundamentals and advanced concepts of customer experience through Coursera's various CX-focused certifications.
  • Pros:
    • Flexible and affordable
    • university partnerships, suitable for all levels.
  • Cons:
    • Quality varies by course, and
    • some certificates may lack prestige.
  • Pricing: Individual courses start at $49, while Coursera Plus subscriptions cost $59 per month or $399 annually.
9.HubSpot Academy CX Courses:
HubSpot's courses are tailored to help individuals and teams improve customer service and CX strategies, ensuring better customer engagement.
  • Pros:   
    • Free options available,
    • practical and
    • business-focused content.
  • Cons:
    • Limited to HubSpot's ecosystem,
    • very narrow focus.
  • Pricing: Free of charge for most courses and certifications.
10.Forrester CX Certification Courses:
Forrester provides advanced certifications for professional's keen on mastering cutting-edge CX strategies and research-backed methodologies.
  • Pros:
    • Data-driven
    • Forrester research-backed insights
    • valuable for advanced professionals.
  • Cons:
    • Expensive
    • Not beginner friendly.

  • Pricing: $3,995 per certification.
 

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​Give us a call on +44 7429 518277 and we'll get one of our partners, coaches or consultants to help you out with any questions you may have.
You can e-mail the team directly too if you like just drop a note to [email protected] and she will help point you in the right direction.
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