BPG - Every customer, every need, and every expectation is unique - it is on that foundation we built our business to helping global corporations transform to Outcome Based Customer Centric thinking and operations

ALL PROGRAMS NOW ONLINE!
CUSTOMER EXPERIENCE,
PROCESS & OPERATIONS MANAGEMENT

open letter from ceo & bpg founder

It has been just over six weeks since we delivered our last live in class sessions and keynotes and temporarily closed our live in the room activities to support the fight against COVID-19. While our travel and visits are limited, the community spirit lives on and we’ve heard some incredible stories of our team members and our colleagues who have gone above and beyond to support their community, key workers and their Health Services.

Despite the difficult times that we’re living through, it’s wonderful to hear stories of people coming together to support one another.

I want to say a big thank you to all of our change community across the world who have worked tirelessly over the last few weeks to ensure we can carry on delivering ‘value add’ through these difficult times. It is a difficult and unprecedented task that requires a significant amount of work from our team, all of whom are doing a fantastic job pulling together to get the job done. They have also been doing amazing things to support their local communities and show we care – whether it’s donating Easter Eggs to local hospitals, opening facilities to key workers or fundraising for local good causes and charities.

Everyone’s welcome

While our in-class and corporate visits are suspended, we’ve decided to open our capabilities to everyone online. We know many of you are feeling cut-off from their friends and colleagues so we have worked hard to give you access to online learning, webinars, meetings and ‘gigs’. Appreciating that this social contact is hugely valued at this time The BP Group and our affiliates aim to help tackle the isolation by offering activities and entertainment to encourage interaction so we can all get through this together.

Online Events Now Underway

OI 2020 VISION – LIVE - 6 WEEKS 3 HOURS PER WEEK LEADING TO THE CERTIFIED OUTSIDE-IN MASTER QUALIFICATION (COIM™ )
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ACXM™ ONLINE – LIVE - 4 DAYS INTENSE SESSION LEADING TO THE ACCREDITED CUSTOMER EXPERIENCE MASTER QUALIFICATION (ACXM™ )
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CPPM™ ONLINE – LIVE - 4 INTENSE DAYS RESULTING IN THE CERTIFIED PROCESS PROFESSIONAL MASTERS ACCREDITATION (CPPM™ )
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ACXS™ ONLINE – VIDEO ON DEMAND – 20+ HOURS OF PRACTICAL HANDS-ON TRAINING FROM JAMES DODKINS (CX ROCKSTAR) RESULTING IN THE ACCREDITED CX SPECIALIST (ACXS™ )
>> SIGNUP NOW <<

ACX MENTORS™ PROGRAM – LIVE – 8 HOURS - TRAIN TO BE A COACH IF YOU ARE ALREADY A ACX/CPP MASTER (ACX MENTOR™ )
>> SIGNUP NOW <<

EXPERIENCE HACKER™ – LIVE - NO BUDGET, NO TEAM, NO LEADERS ENDORSEMENT? 90 MINUTES WITH 25+ HACKS TO CREATE REMARKABLE CUSTOMER EXPERIENCES AND PROCESSES
>> SIGNUP NOW <<

I hope to write to you soon welcoming you back to in-class, corporate keynotes and conferences. We are planning for when that day comes and looking at how we can reopen joyously in celebration together. But for now, enjoy The Online events and please stay safe.

Best wishes

Steve

Steve Towers
CEO & Founder
BPG

ONLINE REALTIME TRAINING for 2020
All our programs for training, mentoring
and consultancy are now also online
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Six sessions over Six weeks, each 3 hours duration
> LIVE and Recorded <

AFRICA AND MIDDLE EAST - START NOW

AMERICAS - START NOW

AUSTRALASIA - START NOW

EUROPE - START NOW

ONLINE PROGRAM LAUNCHED
WITH STEVE TOWERS
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EXPERIENCE THE BPG DIFFERENCE

Leverage our methods, credibility and
innovation to successfully transform and liberate
your Customer Experience and internal Processes.

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Upcoming sessions in London, Johannesburg, Denver, Los Angeles, Washington DC, Detroit, Mumbai, Cape Town, Toronto

Dynamic Structure

Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.

The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation.

Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes.

Proven Credibility

The BPG have worked with and learned from some of the world's most successful organizations.

Over 29 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX.

The CEMMethod and The Experience Manager connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth.

Focused Inspiration

Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies.

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