BPG - Every customer, every need, and every expectation is unique - it is on that foundation we built our business to helping global corporations transform to Outcome Based Customer Centric thinking and operations

CUSTOMER EXPERIENCE,
PROCESS MANAGEMENT &
BUSINESS TRANSFORMATION

TRAINING. MENTORING.
CONSULTANCY. SOFTWARE.

EXPERIENCE THE BPG DIFFERENCE

Leverage our structure, credibility and
inspiration to successfully transform and control
your Customer Experience and internal Processes.

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Upcoming sessions in London, Johannesburg, Denver, Los Angeles, Washington DC, Detroit, Mumbai, Cape Town, Toronto

Dynamic Structure

Underpinned by the CEM Method that has been advancing and progressing for 17 years and originally created in association with the Virgin Group.

The CEM Method is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation.

Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes.

Proven Credibility

BPG have worked with and learned from some of the world's most successful organizations.

Over 27 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX.

The CEM Method and The Experience Manager connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth.

Focused Inspiration

Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 26 years of research and work within the world's best performing companies.

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BPG INSPIRATION

Get Customer Experience inspiration from our recognised global thought leaders.

Join us FOR A SPECIAL SESSION (watch the video to find out why) in Denver June 3-6 at the Gaylord Rockies for the CPP Masters: >> Review and Register <<