BPG - Every customer, every need, and every expectation is unique - it is on that foundation we built our business to helping global corporations transform to Outcome Based Customer Centric thinking and operations

CUSTOMER EXPERIENCE,
PROCESS MANAGEMENT,
BUSINESS TRANSFORMATION

TRAINING. MENTORING.
CONSULTANCY. SOFTWARE.

2020 Open Program Released
>> REGISTRATIONS NOW OPEN <<

Orlando - CPP Professional Jan 23-24
https://www.processexcellencenetwork.com/events-opexweek/agenda/cpp-training

Detroit - CPP Master Jan 27-30
https://detroit_cppmasters_2019.eventbrite.com

Online - Outside-In 2020 vision Feb 2 - Mar 8
https://advancedoutsidein.eventbrite.com

Johannesburg - CPP Master Feb 10-13
https://joburgcppm.eventbrite.com

London - CPP Master Mar 3-6
https://london2020masters.eventbrite.com

Johannesburg - ACX Master Mar 9-12
https://joburgacx.eventbrite.com

London - Steve Towers Masterclass Mar 17-18
https://londonstevetowersmasterclass.eventbrite.com

Johannesburg - ACX Specialist Mar 30-31
TBC

Dubai - ACX Master Apr 5-8
https://dubaiacxm2020.eventbrite.com

Johannesburg - ACX/CPP Champions Apr 6-8
https://jobergchamps.eventbrite.com

Denver - The CX Masterclass Apr 14-15
https://denvermasterclass.eventbrite.com

Washington DC - ACX/CPP Champions May 11-13
https://championsindc.eventbrite.com

ONLINE OUTSIDE-IN 2020 VISION PROGRAM
LAUNCHES JANUARY 2020 WITH STEVE TOWERS
>> REGISTRATION NOW OPEN <<

EXPERIENCE THE BPG DIFFERENCE

Leverage our methods, credibility and
innovation to successfully transform and liberate
your Customer Experience and internal Processes.

>> Review and Register <<

Upcoming sessions in London, Johannesburg, Denver, Los Angeles, Washington DC, Detroit, Mumbai, Cape Town, Toronto

Dynamic Structure

Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.

The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation.

Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes.

Proven Credibility

The BPG have worked with and learned from some of the world's most successful organizations.

Over 28 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX.

The CEMMethod and The Experience Manager connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth.

Focused Inspiration

Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 26 years of research and work within the world's best performing companies.

VIEW OPEN CLASSES