BPG - Every customer, every need, and every expectation is unique - it is on that foundation we built our business to helping global corporations transform to Outcome Based Customer Centric thinking and operations

ALL PROGRAMS NOW ONLINE!
CUSTOMER EXPERIENCE,
PROCESS & OPERATIONS MANAGEMENT

ONLINE PROGRAMS AVAILABLE NOW...

More than 100,000 people have qualified though our programs since 2006 across 118 countries.
Professionals work in every business category including for profit, non profits, federal and local government, charities and other institutions. If your company has customers, clients, citizens this is for You.

The Accredited Customer Experience Masters
(ACXM)

This program is designed for people tasked with helping their organisations become more customer centric. So Customer Experience Professionals, Customer Service leaders and senior front line staff needing to up their game will benefit from the four day hands-on sessions.

Find out more here

The Accredited Customer Experience Champion (ACXC)

This three day program examines CX Strategy, Leadership and Execution for customer centric organizations. To attend delegates must have completed the ACX Masters program.

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The Certified Process Professional Masters (CPPM)

Now fully available online the original 4 dayer launched in 2006 has now been completely updated. Suitable for all those involved with business processes and operations management this certification provides you with the latest tools and techniques to help transform your organizations performance.

Find out more here

The Certified Process Professional Champion (CPPC)

For those who have become CPP Masters this program is the pinnacle of process management from a customer centric perspective. Three days reviewing and practicing the next practices of the global leaders.

Find out more coming soon

The Certified
Outside In Master
(COIM)

New for 2020 is the seven week, 3 hours a week qualification suited to anyone in the organization seeking to understand and master 'Outside In' thinking and practice. Going way behind the straitjacket of industrial age techniques Outside-In is the affirmed approach operated by global leaders and truly customer obsessed corporations.

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The ACX/CPP Mentor
(ACX Mentor)

Launched in 2019 this series teaches the principles of becoming a coach in the context of the organisations you work for. On successful completion the delegates can train people under license up to and including the ACX/CPP Masters level. It is a four week program with two hours per week in the room supported by additional offline exercises.

Delegates must already hold a Masters level qualification to attend.

Find out more here

The Accredited Customer Experience Specialist (ACXS)

Introduced and pioneered by CX Rockstar James Dodkins this Video on Demand series will transform the way you approach work and Customer Experiences forever. utilising the rockstars mentality the lessons are entertaining and accessible with a full accreditation on successful completion.

Find out more here

EXPERIENCE THE BPG DIFFERENCE

Leverage our methods, credibility and
innovation to successfully transform and liberate
your Customer Experience and internal Processes.

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Upcoming sessions in London, Johannesburg, Denver, Los Angeles, Washington DC, Detroit, Mumbai, Cape Town, Toronto

Dynamic Structure

Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.

The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation.

Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes.

Proven Credibility

The BPG have worked with and learned from some of the world's most successful organizations.

Over 29 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX.

The CEMMethod and The Experience Manager connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth.

Focused Inspiration

Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies.

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