BPG - Every customer, every need, and every expectation is unique - it is on that foundation we built our business to helping global corporations transform to Outcome Based Customer Centric thinking and operations

Let us help you tackle your challenges head-on!

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Just some of the organisations we are proud to call our customers...

We help individuals and companies deliver successful outcomes for their employees, customers, and shareholders.
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Recent graduates in our programmes

ONLINE Accredited CX Master® | December 4-7, 2023 | https://lnkd.in/dANgYX59
ONLINE Certified Process Professional® | November 27-30, 2023 | https://lnkd.in/enG5axMP

When you join us at the BP Group, you can be sure that you are in the most experienced hands when transforming your customer experience.

Our many years of skill and knowledge guarantee you will get the finest training and consultancy aid. We regularly modernize and form new programs to keep up with the ever-changing customer experience and transformation world.

Our courses are created and conducted by professionals with real-life experience who work with the world's biggest and most renowned companies.

Here at BP Group, we are devoted to delivering the best customer experience and transformation solutions globally. Our 40+ partner network is renowned as a reliable source in the CX and transformation industry, so you can be sure that you will receive the top service.

Our Accreditations are focused on the practical implementation at an individual and corporate level – developed by professionals for professionals.

Steve Towers, named as Top CX Expert to Follow

Steve Towers, wins top Influencer Award

LATEST COACHING & TRAINING OPTIONS

REVIEW THE CALENDAR

The Virtual LIVE INTERACTIVE programs are now accepting GROUP bookings and INHOUSE options!

Progressively (and due to demand) we have introduced the opportunity to book in bulk for any Open session.

Also having a custom program built around your needs AND still offering FULL Accreditation.

Jump to the offerings below or share your requirements here.

Some of the companies licensed to use the CEMMethod™

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Certifications & Accreditations

“Thank you guys, very intense 4 days but amazing and already putting it into practice!”

Edwin De Lange,
Manager:
Customer Experience Design, Capitec Bank Africa

Improving your Customer Experiences, Processes and Systems necessitates a shift in mindset from restrictive industrial aged silo management to the journeys your customers undertake to meet their Needs with Successful Outcomes.

Introducing the Customer Experience Management Method™ (CEMMethod) enables the organization to deliver business outcomes and customer success without exception.

It is no accident that breaking away from myopic functional specialisms towards achieving alignment across the entire customer experience is the way of champions.

The CEMMethod provides this capability to connect the dots from strategy to execution, bring everyone onside, and make change sustainable and part of the new normal.

Finally, the new customer-centric orientation of everybody and everything creates the dynamic for ongoing innovation.
It is indeed a new normal.

The upskilling programs are suitable for process, customer experience and general business professionals from beginner to global champions and mentors.

LIVE ONLINE or 'in the room' INTERACTIVE PROGRAMS AVAILABLE NOW...

More than 150,000+ people have qualified though our programs since 2006 across 137 countries.
Professionals work in every business category including for profit, nonprofits, federal and local government, charities and other institutions. If your company has customers, clients, citizens this is for You.

INCLUDED WITH OUR PROCESS MANAGEMENT AND CUSTOMER EXPERIENCE TRAININGS THESE BEST SELLING BOOKS

Dare! The Amazon #1 Best Seller in 2021.
The behind the scenes story of the worlds largest Utility companies successful transformation.

Outside-In The Secret. Now in its tenth edition and
FREE before retail launch in January 2021.

Originally launched in 2010 and now completely updated with new stories and case studies from companies like Uber, Southwest Airlines, Emirates, Amazon, Zappos and Zara.

EXPERIENCE THE BPG DIFFERENCE

Leverage our methods, credibility and
innovation to successfully transform and liberate
your Customer Experience and internal Processes.

Online and 'In the room' sessions in London, Johannesburg, Denver, Los Angeles,
Washington DC, Detroit, Mumbai, Cape Town, Toronto

Dynamic Structure

Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.

The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation.

Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes.

Proven Credibility

The BPG have worked with and learned from some of the world's most successful organizations.

Over 29 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX.

The CEMMethod and PARALLEL connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth.

Focused Inspiration

Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies.

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