Enroll Today: Industry-Leading Customer Experience Certification
to Elevate Your Career
and organisation success
Top Customer Experience Training Courses Now Open for Enrollment
ACXP®
The ACX Professional® ![]()
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ACXM®
The ACX Master® ![]()
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ACXC® - CPPC®
The ACX/CPP Champion® ![]()
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CPPM®
The CPP Master® ![]()
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🕴️INDIVIDUALAttend Two Days LIVE Virtual
Open class BPG Chief Coach, Steve Towers, Ranked 4th in the Global Guru Top 30 for 2025
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👯TEAM🧑🤝🧑Book Your Team with Group Discounts
LIVE Virtual and In the Room Now Acknowledged as a World Top Ten CX Certification Program by Global Guru's
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ENTERPRISE🎉Find Out More About Customization
Designed around Your Challenges Completion of the ACX Master
entitles you to apply to become a true ACX Champion®! ![]()
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LATEST COACHING & TRAINING OPTIONSThe Virtual LIVE INTERACTIVE programs are now accepting GROUP bookings and INHOUSE options!
Progressively (and due to demand) we have introduced the opportunity to book in bulk for any Open session. Also having a custom program built around your needs AND still offering FULL Accreditation. Jump to the offerings below or share your requirements here. Some of the companies licensed to use the CEMMethod™ ![]() Accelerate Your Career:
Get Industry-Recognized Certifications & Accreditations |
Improving your Customer Experiences, Processes and Systems necessitates a shift in mindset from restrictive industrial aged silo management to the journeys your customers undertake to meet their Needs with Successful Outcomes.
Introducing the Customer Experience Management Method™ (CEMMethod) enables the organization to deliver business outcomes and customer success without exception. It is no accident that breaking away from myopic functional specialisms towards achieving alignment across the entire customer experience is the way of champions. The CEMMethod provides this capability to connect the dots from strategy to execution, bring everyone onside, and make change sustainable and part of the new normal. |
Dare! The Amazon #1 Best Seller in 2021.
The behind the scenes story of the worlds largest Utility companies successful transformation. |
Outside-In The Secret. Now in its 15th edition and
Originally launched in 2010 and now completely updated with new stories and case studies from companies like Uber, Southwest Airlines, Emirates, Amazon, Zappos and Zara. |
Dynamic Structure
Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.
The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation. Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes. |
Proven Credibility
The BPG have worked with and learned from some of the world's most successful organizations.
Over 32 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX. The CEMMethod and PARALLEL connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth. |
Focused Inspiration
Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.
Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations. |
CUSTOMER EXPERIENCE TRANSFORMATION TRAININGHere at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits. Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies. |