BPG - Every customer, every need, and every expectation is unique - it is on that foundation we built our business to helping global corporations transform to Outcome Based Customer Centric thinking and operations

Customer Experience ARCHITECTURE

"BUILDING THE FUTURE, TOGETHER"

TRAINING. MENTORING. CONSULTANCY.

EXPERIENCE THE BPG DIFFERENCE

Leverage our structure, credibility and inspiration to successfully transform your Customer Experience.

Dynamic Structure

Underpinned by the CEM Method that has been advancing and progressing for 17 years and originally created in association with the Virgin Group.

The CEM Method is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation.

Proven Credibility

BPG have worked with and learned from some of the world's most successful organizations.

Over 26 years BPG has solidified it's reputation as one of the world's leading CX and process transformation consultancies by focusing results on increased revenue, lowered costs and enhanced CX.

Focused Inspiration

Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.

Changing CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations.

CUSTOMER EXPERIENCE TRANSFORMATION TRAINING

Here at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits.

Our training is an amalgamation of the most powerful ideas collected from 26 years of research and work within the world's best performing companies.

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