ALL PROGRAMS NOW ONLINE!
PROCESS MANAGEMENT, CUSTOMER EXPERIENCE &
BUSINESS INNOVATION
PROCESS MANAGEMENT, CUSTOMER EXPERIENCE &
BUSINESS INNOVATION
Improving your Customer Experiences, Processes and Systems necessitates a shift in mindset from restrictive industrial aged silo management to the journeys your customers undertake to meet their Needs with Successful Outcomes.
Introducing the Customer Experience Management Method™ (CEMMethod) enables the organization to deliver business outcomes and customer success without exception. |
Dare! The Amazon #1 Best Seller in 2020.
The behind the scenes story of the worlds largest Utility companies successful transformation. Outside-In The Secret. Now in its tenth edition and
FREE before retail launch in January 2021. Originally launched in 2010 and now completely updated with new stories and case studies from companies like Uber, Southwest Airlines, Emirates, Amazon, Zappos and Zara. |
2021 Coaching programs now available!
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The Accredited Customer Experience Masters (ACXM)
This program is designed for people tasked with helping their organisations become more customer centric. So Customer Experience Professionals, Customer Service leaders and senior front line staff needing to up their game will benefit from the four day hands-on sessions. Suitable for Customer
Experience People e.g. CCXP’s |
The Certified Process Professional Masters (CPPM)
Now fully available online the original 4 dayer launched in 2006 has now been completely updated. Suitable for all those involved with business processes and operations management this certification provides you with the latest tools and techniques to help transform your organizations performance. Suitable for Process People
e.g. BPM/LSS |
The Certified Outside In Master (COIM)
New in 2020 and now for the third time! is the seven week, 3 hours a week qualification suited to anyone in the organization seeking to understand and master 'Outside In' thinking and practice. Going way behind the straitjacket of industrial age techniques Outside-In is the affirmed approach operated by global leaders and truly customer obsessed corporations. Suitable for all
Business people e.g. Senior Execs, IT, Operations |
The Accredited Customer Experience Specialist (ACXS)
Introduced and pioneered by CX Rockstar James Dodkins this Video on Demand series will transform the way you approach work and Customer Experiences forever. utilising the rockstars mentality the lessons are entertaining and accessible with a full accreditation on successful completion. |
Suitable for People
wanting a career in CX e.g. Business Analysts |
The ACX/CPP Mentor
(ACX Mentor) Launched in 2019 this series teaches the principles of becoming a coach in the context of the organisations you work for. On successful completion the delegates can train people under license up to and including the ACX/CPP Masters level. It is a four week program with two hours per week in the room supported by additional offline exercises. Delegates must already hold a Masters level qualification to attend. |
Dynamic Structure
Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.
The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation. Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes. |
Proven Credibility
The BPG have worked with and learned from some of the world's most successful organizations.
Over 29 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX. The CEMMethod and The Experience Manager connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth. |
Focused Inspiration
Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.
Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations. |
CUSTOMER EXPERIENCE TRANSFORMATION TRAININGHere at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits. Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies. |
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