RECENT PRAISE AND THE NEXT SESSION'S
We love telling people about the training, the coaching, the consultancy and the transformation. However you don't have to believe (though you should) or take our word for it either. Listen to people who actually experienced it. (and there is a video testimonial below)
“Thank you soooooooo much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward for my next”
Amal Shaira, Financial Sector, United Arab Emirates |
"James no-nonsense, common sense approach to CX is expertly transferred to those around him through emotive story telling and data driven evidence."
Gemma Espineira, Digital Intelligence, United States |
“An honour to work with you Steve . A fantastic course.”
Kath Milne, Consulting Services, Australia “Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Telecoms, South Africa |
What an amazing journey to Accredited ACX Coach,
this experience has completely transformed how we measure, collaborate, communicate and innovate with the customer in mind. Keen to guide the next willing souls on this journey. Durrel Ramrathan, South Africa "After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business.
The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focused and engaged in their work." Chris Wix, Financial Services, Australia |
Video Testimonial: Shaima Shariff, Government Sector, GCC
UPCOMING SESSIONS - ONLINE, OPEN & INHOUSE
ACX & CPP OPEN programs LIVE in
>> DENVER >> ORLANDO >> DUBAI >> SYDNEY >> JOHANNESBURG >> CAPE TOWN
>> DETROIT>> MELBOURNE >> LONDON >> NEW YORK >> WASHINGTON DC >>
IN-HOUSE OR ONLINE CUSTOMIZED TO YOUR NEEDS? - Let us know what you want
>> DENVER >> ORLANDO >> DUBAI >> SYDNEY >> JOHANNESBURG >> CAPE TOWN
>> DETROIT>> MELBOURNE >> LONDON >> NEW YORK >> WASHINGTON DC >>
IN-HOUSE OR ONLINE CUSTOMIZED TO YOUR NEEDS? - Let us know what you want
Accredited Customer Experience™
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This program is designed for people tasked with helping their organisations become more customer centric. So Customer Experience Professionals, Customer Service leaders and senior front line staff needing to up their game will benefit from the four day hands-on sessions. Virtual and In the room. Find out more here |
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Looking to deliver outstanding customer experiences
without compromise? The Accredited Customer Experience™ training is for you. |
Looking to radically improve your business processes with a customer centric focus?
The Certified Process Professional™ training is for you. |
Join with 150,000+ professionals across 137 countries.
Featuring the CEMMethod v.14 (born in 2001 - see it's pedigree here)
Featuring the CEMMethod v.14 (born in 2001 - see it's pedigree here)
Questions about the underpinning approach used in all our training? Click here.
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"After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome. The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work."
Chris Wix, Head of Business Improvement, National Australia Bank, Australia
Chris Wix, Head of Business Improvement, National Australia Bank, Australia