RECENT PRAISE AND THE NEXT SESSION'S

We love telling people about the training, the coaching, the consultancy and the transformation. However you don't have to believe (though you should) or take our word for it either. Listen to people who actually experienced it. (and there is a video testimonial below)
​“Thank you Steve, very intense 4 days but amazing and already putting it into practice!”

​Edwin De Lange,
Financial Services, 
​South Africa
“Another fantastic learning, personal and professional development experience with you!”

Lyall Shapiro,
CX Consultancy, 
​Australia
​“Thank you soooooooo much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward for my next”
​
Amal Shaira, Financial Sector, ​United Arab Emirates
"James no-nonsense, common sense approach to CX is expertly transferred to those around him through emotive story telling and data driven evidence."

​Gemma Espineira,
​Digital Intelligence,
​United States
“An honour to work with you Steve . A fantastic course.”
​
Kath Milne, Consulting Services, Australia
“Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
​
Cindy-Lee Muller, Telecoms, South Africa
What an amazing journey to Accredited ACX Coach,
this experience has completely transformed how we measure, collaborate, communicate and innovate with the customer in mind. Keen to guide the next willing souls on this journey.

​Durrel Ramrathan, 
​South Africa
"After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business.
The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focused and engaged in their work."
​
Chris Wix, Financial Services, Australia ​
Video Testimonial: Shaima Shariff, Government Sector, GCC

UPCOMING SESSIONS - ONLINE, OPEN & INHOUSE

ACX & CPP OPEN programs LIVE in
>>  DENVER >> ORLANDO >> DUBAI >> SYDNEY >> JOHANNESBURG >> CAPE TOWN
​>> DETROIT>> MELBOURNE >> ​LONDON >> NEW YORK >> WASHINGTON DC >> 

​IN-HOUSE OR ONLINE CUSTOMIZED TO YOUR NEEDS? - Let us know what you want

Accredited Customer Experience™
(ACX) Training

Certified
Process Professional™
(CPP) Training

CERTIFIED
journey management™
(CJM) Training

​This program is designed for people tasked with helping their organisations become more customer centric. So Customer Experience Professionals, Customer Service leaders and senior front line staff needing to up their game will benefit from the four day hands-on sessions. Virtual and In the room.

Find out more here
​Now fully available online AND in the room the original 4 dayer launched in 2006 has now been completely updated. Suitable for all those involved with business processes and operations management this certification provides you with the latest tools and techniques to help transform your organizations performance.

​Find out more here
​Launched in 2016 and relevant for all those tasked with implementing a rigorous framework to deploy Customer Journey Management thinking in their organizations. Creating Goal led collaboration is becoming the hall mark of successful business transformation. Learn the method and the software to achieve just that. In the room and Online.

Find out more here
Looking to deliver outstanding customer experiences
​without compromise?
The Accredited Customer Experience™​ ​training is for you.
​Looking to radically improve your business processes with a customer centric focus?
​The Certified Process Professional™​ training is for you.
​
​NEW for the 2023
​
Two day Certified Journey Management Professional (CJMP)
Ideally suited to general business leaders (and aspirants), people responsible for Operations, IT and Customer Service who wish to put their Customer Journey Mapping efforts on Steroids.
Join with 150,000+ professionals across 137 countries.
Featuring the CEMMethod v.14 (born in 2001 - see it's pedigree here)
Questions about the underpinning approach used in all our training? Click here.
Catch Rockstar CX James Dodkins latest videos and interviews with luminaries in the CX World here
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"After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome. The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work."
Chris Wix, Head of Business Improvement, National Australia Bank, Australia ​
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