Become a CERTIFIED PROCESS PROFESSIONAL®
You'll experience a fantastic hands-on experience during this globally acclaimed program that gives you access to over 50 new tools and techniques within the CEMMethod, now in version 15. The trainings innovative experiential learning system will allow you to work alone or with your colleagues to uncover dramatic improvements within minutes.
You'll be in great company as the Certified Process Professional® qualification has been delivered in 137 countries across 4,200 companies since 2007, underpinned by 30+ years of BPG experience delivered by ‘been there and done it’ coaches and mentors who have delivered at every level of the world's leading companies.
You'll be in great company as the Certified Process Professional® qualification has been delivered in 137 countries across 4,200 companies since 2007, underpinned by 30+ years of BPG experience delivered by ‘been there and done it’ coaches and mentors who have delivered at every level of the world's leading companies.
You'll be left with an approach that you can either use brand new, or integrate (and significantly improve) your existing methods such as Lean Six Sigma, Business Process Management/Re-engineering and Customer Experience Management.
You'll leave with a way of looking and doing process so that you can release significant costs, improve service dramatically and grow revenues. Simultaneously, within days.
Becoming a Certified Process Professional (CPP) is a perfect career move as the CPP is the industry standard with over 87,000 fellow CPP’s across the world.
You'll leave with a way of looking and doing process so that you can release significant costs, improve service dramatically and grow revenues. Simultaneously, within days.
Becoming a Certified Process Professional (CPP) is a perfect career move as the CPP is the industry standard with over 87,000 fellow CPP’s across the world.
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BPG HAS
YEARS OF EXPERIENCE
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METHOD USED IN OVER
WORLDWIDE COMPANIES
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TRAINING DELIVERED IN
COUNTRIES
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Steve Towers walks through the exciting content that will transform the way you do process and customers forever.
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"Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making process better!"
Maria T. Ferreira, VP Client Experience Process Improvement
Thank you for being an amazing mentor, guru & inspiration.
You truly have a way of bringing all principles, especially the divine principles, back into the workplace.
Thank you for empowering me to see a different view.
Nancy Moodley, Head of Customer Experience,
Digital & CRM, Nissan Africa
An excellent course enabling engineering of a great customer experience!
Gavin Smith, Continuous Improvement Lead, Industrial Development Corporation, South Africa
Thank you, Steve, for the high quality & insightful training you delivered.
Your innovative approach, critical thinking & up to date case studies facilitated this achievement 👍
Muath Al-Azzam, Principal Services & Operations Specialist, Dubai Municipality
United Arab Emirates
What an amazing journey to Accredited ACX Coach, this experience has completely
transformed how we measure, collaborate, communicate and innovate
with the customer in mind.
Keen to guide the next willing souls on this journey.
Durrel Ramrathan, Senior Analytics & AI Leader & ACX Mentor, Multichoice, South Africa
Thanks, Steve, for providing a great learning platform. It was inspiring to hear your experiences
as they presented a great source of knowledge. Not only have you been a
fantastic mentor to me but you have taught me how to mentor others.
Thanks for being so supportive and getting me through.
Chandan Chabbra, Head of Content,
MX Live, MX Player, India
Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.
Natasha Doren, Eskom Pension and Provident Fund, South Africa
I have to say, every day since I left Denver,
I have been able to apply some bit of learning that I got during the ACXM event into not only my job,
but my personal life as well. Thank you so much for everything that you've done to advance the field of customer experience!
Brett Gill, Regional Sales Manager, Morrison Container Solutions, United States
Another fantastic learning, personal and professional development experience with you!
Lyall Shapiro, Head of Experience
Design & Fulfilment Transformation, Australia
Thank you Steve, very intense 4 days but amazing and already putting it into practice!
Edwin De Lange, CX Principle, Immersion Group, South Africa
Thank you so much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward to my next learning
Amal Shaira, Director– Head of Client Service Improvement, Business Planning & Strategy,
National Bank of Abu Dhabi, UAE
An honour to work with you Steve. A fantastic course
Kath Milne, Director & Chairperson,
Equality Lawyers, Australia
Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly
blessed to have you share your wisdom with us.
Jenny Simpson, Associate Director,
National Australia Bank, Sydney, Australia
Learning by doing and exploring up to date real-life is what the program is all about.
This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery,
and have never failed to leave amazed by the power of the techniques.
Saud Albuainain,
Director Business Transformation, EY, Saudi Arabia
A year after training in London just wanted to shoot a note of my continued gratitude.
Hope to remain involved in the events and work with you again.. that mentoring was beyond invaluable.
Juliana Coates, Member Services, University of Albany, New York
I'm writing to endorse the program. It completely changed the way I think. Steve Towers
taught us amazing secret techniques of improvement.
The program provided me with the ability to apply all the learnings immediately after the training.
Very effective training with a wealth of knowledge to share.
This is a must training for everyone who's interested in making their lives better!
Maria T Ferreira AVP, Client Experience Process Improvement Citi, New York
Maria T. Ferreira, VP Client Experience Process Improvement
Thank you for being an amazing mentor, guru & inspiration.
You truly have a way of bringing all principles, especially the divine principles, back into the workplace.
Thank you for empowering me to see a different view.
Nancy Moodley, Head of Customer Experience,
Digital & CRM, Nissan Africa
An excellent course enabling engineering of a great customer experience!
Gavin Smith, Continuous Improvement Lead, Industrial Development Corporation, South Africa
Thank you, Steve, for the high quality & insightful training you delivered.
Your innovative approach, critical thinking & up to date case studies facilitated this achievement 👍
Muath Al-Azzam, Principal Services & Operations Specialist, Dubai Municipality
United Arab Emirates
What an amazing journey to Accredited ACX Coach, this experience has completely
transformed how we measure, collaborate, communicate and innovate
with the customer in mind.
Keen to guide the next willing souls on this journey.
Durrel Ramrathan, Senior Analytics & AI Leader & ACX Mentor, Multichoice, South Africa
Thanks, Steve, for providing a great learning platform. It was inspiring to hear your experiences
as they presented a great source of knowledge. Not only have you been a
fantastic mentor to me but you have taught me how to mentor others.
Thanks for being so supportive and getting me through.
Chandan Chabbra, Head of Content,
MX Live, MX Player, India
Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.
Natasha Doren, Eskom Pension and Provident Fund, South Africa
I have to say, every day since I left Denver,
I have been able to apply some bit of learning that I got during the ACXM event into not only my job,
but my personal life as well. Thank you so much for everything that you've done to advance the field of customer experience!
Brett Gill, Regional Sales Manager, Morrison Container Solutions, United States
Another fantastic learning, personal and professional development experience with you!
Lyall Shapiro, Head of Experience
Design & Fulfilment Transformation, Australia
Thank you Steve, very intense 4 days but amazing and already putting it into practice!
Edwin De Lange, CX Principle, Immersion Group, South Africa
Thank you so much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward to my next learning
Amal Shaira, Director– Head of Client Service Improvement, Business Planning & Strategy,
National Bank of Abu Dhabi, UAE
An honour to work with you Steve. A fantastic course
Kath Milne, Director & Chairperson,
Equality Lawyers, Australia
Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly
blessed to have you share your wisdom with us.
Jenny Simpson, Associate Director,
National Australia Bank, Sydney, Australia
Learning by doing and exploring up to date real-life is what the program is all about.
This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery,
and have never failed to leave amazed by the power of the techniques.
Saud Albuainain,
Director Business Transformation, EY, Saudi Arabia
A year after training in London just wanted to shoot a note of my continued gratitude.
Hope to remain involved in the events and work with you again.. that mentoring was beyond invaluable.
Juliana Coates, Member Services, University of Albany, New York
I'm writing to endorse the program. It completely changed the way I think. Steve Towers
taught us amazing secret techniques of improvement.
The program provided me with the ability to apply all the learnings immediately after the training.
Very effective training with a wealth of knowledge to share.
This is a must training for everyone who's interested in making their lives better!
Maria T Ferreira AVP, Client Experience Process Improvement Citi, New York
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