CX CONFERENCES 2024
These are the BP Group Recommendations based on depth, breadth and pragmatism.
Are you looking for the world's best CX coaching and training? Click a button to find out how.
Are you looking for the world's best CX coaching and training? Click a button to find out how.
- Customer Services Symposium – March 7-8, 2024 | Cape Town, South Africa
Learn and Apply the art of customer service excellence. Empower journeys by elevating business success with the dynamic duo of Customer Service and Customer Experience. Highlights include:
CXSA: Using customer personas to drive service excellence (Lizette Akker)
CXSA: Defining an experience management approach to drive meaningful stakeholder engagement and impactful (Eddie Ukpong)
https://cssymposium.co.za/ - Adobe Summit - March 26-28, 2024 | Las Vegas, Nevada & Online
Elevate your professional growth with the Adobe Summit’s inspiring mantra: “Growth comes from experience.” This electrifying event features a star-studded lineup of thought leaders from Nike to Virgin Atlantic. Immerse yourself in dynamic discussions on journey management, the power of generative AI, and the analytics driving experience-led growth. It’s more than a conference; it’s a catalyst for business transformation.
https://summit.adobe.com/na/ - Pharma CX Summit - March 20-21, 2024 | Princeton, New Jersey
The Pharma CX Summit is where the future of healthcare customer experience is shaped. Celebrating its 11th year, PanAgora Pharma unites the industry’s trailblazers to explore groundbreaking technology solutions and innovative strategies. With a dual focus on healthcare providers and patients, this summit is a beacon for those dedicated to enhancing outcomes through design thinking and data-driven insights.
https://cx.panagorapharma.com/ - Customer 360 Symposium - March 26-27, 2024 | Hunter Valley, NSW, Australia
Experience the pinnacle of CX strategy at the 11th annual Customer 360 Symposium. This prestigious event gathers over 150 leaders passionate about crafting customer-centric cultures. Delve into the latest technological advancements, the symbiotic relationship between employee and customer experience, and the true desires of today’s consumers. It’s an unparalleled opportunity to shape the future of CX.
https://ashtonmedia.com.au/symposiums/customer-360-symposium/ - The Customer Show - May 7-8, 2024 | Melbourne, Australia
Don’t miss The Customer Show, the ultimate convergence of CX expertise, hosted by the renowned CX Network. This essential conference for CX and contact center professionals offers a unique platform to collaborate, innovate, and enhance the customer journey. Join forces with marketing, UX, and digital pioneers to redefine customer engagement.
https://www.iqpcaustralia.com/events-customershow - CXS: Customer Experience Strategies Summit - May 14-15, 2024 | Toronto, Ontario & Online
Prepare to be empowered at the CXS Summit, where the agenda brims with insights on leveraging conversational AI and pioneering contactless CX. Learn from the best practices of industry leaders like Google and Staples, and discover how to amplify customer lifetime value, foster empathic communication, and drive business growth through exceptional CX.
https://www.customerexperiencecanada.com/ - Chief Experience Officer Exchange - May 15-17, 2024 | St. Louis, Missouri
The Chief Experience Officer Exchange is an exclusive gathering of CXOs seeking to conquer their business challenges. This invitation-only event, curated by Customer Contact Week Digital, is a melting pot of ideas and solutions from top executives. Request your invitation and join the ranks of CX innovators from Macy’s to Mastercard.
Chief Experience Officer Exchange May (customercontactweekdigital.com) - Connections 2024 - May 22-23, 2024 | Chicago, Illinois & Online
Be part of Connections 2024, Salesforce’s flagship event that draws 10,000 professionals committed to deepening customer connections. Explore the latest AI, data analytics, and personalisation techniques revolutionising customer engagement. It’s more than a conference—it’s a community dedicated to nurturing enduring customer relationships.
https://www.salesforce.com/connections/ - Forrester CX APAC - May 28-29, 2024 | Sydney, Australia & Online
Step into the future of customer experience at Forrester CX APAC! This is where the brightest CX, marketing, and digital leaders converge to harness Forrester’s latest research and innovative strategies. It’s not just a conference; it’s a launchpad for forging ahead in the CX space and making invaluable industry connections.
https://www.forrester.com/event/cx-apac/ - Connect 2024 - May 29-31, 2024 | Austin, Texas
Dive into the heart of digital customer experience at CMSWire Connect! This is where the industry’s elite gather to share insider knowledge and build networks that matter. Get ready to be inspired by behind-the-scenes access to top CX teams and discover new pathways to customer experience excellence.
https://connect.simplermedia.com/ - Customer Contact Week - June 3-6, 2024 | Las Vegas, Nevada
Join the celebration of connection at Customer Contact Week, the premier event for CX leaders. With a legacy over a quarter-century strong, this conference is a treasure trove of interactive learning, networking, and innovation, featuring the crème de la crème of global brands. Be there to shape the future of customer contact!
https://www.customercontactweek.com/ - CX North America - June 17-20, 2024 | Nashville, Tennessee & Online Embrace the challenge of growth at CX North America! Forrester’s flagship event is a masterclass in marrying CX with business success. Discover how to fuel loyalty and retention with over 100 sessions designed to turbocharge your customer growth engine. It’s time to elevate CX to new heights and drive business forward.
https://www.forrester.com/event/cx-north-america/ - CX EMEA - June 25-26, 2024 | London, England & Online
Make bold moves at CX EMEA and align your organization for peak outcomes. This is where Forrester’s analysts unveil the latest CX frameworks and best practices. It’s an opportunity to push the boundaries of innovation and lead the charge in the ever-evolving world of customer experience. Be part of the CX revolution!
https://www.forrester.com/event/cx-emea/ - CXFS - July 15-16, 2024 | Boston, Massachusetts
Get ready for the ultimate CXFS gathering, where the financial service industry’s visionaries unite! This is your chance to mingle with the best, from banks to insurance giants, and discover winning strategies that set you apart. With past participants from State Farm to CapitalOne, this event is a goldmine for those ready to elevate their CX game.
https://cxfinance.wbresearch.com/ - Customer Contact Week Asia - July 16-19 | Singapore
Step into the future of customer contact at the 15th Annual Customer Contact Week Asia. This event is a powerhouse of knowledge on AI and automation, with experts ready to guide you through the evolving landscape. Join the ranks of forward-thinkers from Johnson & Johnson to IKEA and revolutionise your customer interactions.
https://www.customercontactweekdigital.com/events-customercontactweekasia - CX Retail Exchange - July 2024 | London, England
The CX Retail Exchange is an exclusive haven for retail’s top customer experience leaders. By invitation only, this event offers a unique chance to access cutting-edge insights and network with the best, including past speakers from Carrefour to Google. Request your invite and be part of the elite circle driving retail innovation.
https://www.cxnetwork.com/events-customer-experience-exchange-retail-uk
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