CALLING AFRICA - CXP GHANA
3RD ANNUAL CONFERENCE
BP Group Signs New Partnership with CXZA, SOUTH Africa
BP Group London, England, Johannesburg, Cape Town, South Africa & Denver, Colorado, USA
FOR IMMEDIATE RELEASE
London, England April 26, 2023 /PRNewswire/ -- BP GROUP confirms new African Affiliation with CXZA
As the Customer Experience begins to dominate the attention of global leaders BP Group, leaders in business transformation and Outside-In thinking and practice announced today their official partnership with CXZA based in South Africa.
Ziné Torlage, CXZA Director, confirmed that they had signed the partnership deal with BP Group to serve customers in South Africa seeking to grow their Customer Experience and Strategic initiatives.
Ziné Torlage and Armandt Rheeders co-founded Customer Experience ZA (CXZA) in the first quarter of 2023. CXZA is a consulting and training professional services firm that enables organisations to engineer their processes to deliver successful customer outcomes and increase their profit margins.
Ziné commented, “With ten years in the corporate environment, my experience in numerous CX disciplines such as: design, measurement, insights, strategy and culture. I was introduced to the BPGs CEM Methodology In 2018 and then qualified as a Customer Experience Management Coach. With CXZA, we will bring our in-depth practical experience to clients across South Africa”.
Armandt Rheeders, CXZA Director, explained that they decided to partner with BP Group as a global leader in the Customer Experience and Business Process industry with clients in 137 countries and another 49 partners across all continents. “In an interconnected world of increasing choices, meeting demanding customer needs is becoming more challenging. CX is the main differentiator amongst competitors, as your customers expect an ever-improving customer experience”.
Armandt added, “The potential benefits of the partnership will be our incorporation of the CX Next Practice approaches into small, medium and large traditional institutions needing to upskill and meet the increasing challenges of the digital age”.
Steve Towers, BP Group CEO, welcomed their newest partners. “Since 1992, we have led the way with the battle-tested proven methods and approaches to help corporations and government institutions realise the benefits of delivering Successful Customer Outcomes.”
He added, “We look forward to supporting CXZA in bringing progressive approaches to South Africa and beyond. We are pleased to strike this partnership agreement as the CXZA is active in helping the whole CX community through several associations, including the Academy of Customer Experience (ACE), CXSA and the PMI. They embrace progressive approaches to elevate CX into key strategic and operational roles and will help their clients achieve incredible results.”
Contact:
Steve Towers – [email protected]
+44 (0) 7429 518277 | +1 (970) 409 0264
linkedin.com/in/stevetowers
www.bpgroup.org
Ziné Torlage [email protected]
(+27) 72 243 6731
linkedin.com/in/zin%C3%A9-torlage-van-reenen-5405304a
linkedin.com/company/cxza/
www.cxza.co.za
Armandt Rheeders [email protected]
(+27) 83 704 3442
linkedin.com/in/armandt/
linkedin.com/company/cxza/
www.cxza.co.za
FOR IMMEDIATE RELEASE
London, England April 26, 2023 /PRNewswire/ -- BP GROUP confirms new African Affiliation with CXZA
As the Customer Experience begins to dominate the attention of global leaders BP Group, leaders in business transformation and Outside-In thinking and practice announced today their official partnership with CXZA based in South Africa.
Ziné Torlage, CXZA Director, confirmed that they had signed the partnership deal with BP Group to serve customers in South Africa seeking to grow their Customer Experience and Strategic initiatives.
Ziné Torlage and Armandt Rheeders co-founded Customer Experience ZA (CXZA) in the first quarter of 2023. CXZA is a consulting and training professional services firm that enables organisations to engineer their processes to deliver successful customer outcomes and increase their profit margins.
Ziné commented, “With ten years in the corporate environment, my experience in numerous CX disciplines such as: design, measurement, insights, strategy and culture. I was introduced to the BPGs CEM Methodology In 2018 and then qualified as a Customer Experience Management Coach. With CXZA, we will bring our in-depth practical experience to clients across South Africa”.
Armandt Rheeders, CXZA Director, explained that they decided to partner with BP Group as a global leader in the Customer Experience and Business Process industry with clients in 137 countries and another 49 partners across all continents. “In an interconnected world of increasing choices, meeting demanding customer needs is becoming more challenging. CX is the main differentiator amongst competitors, as your customers expect an ever-improving customer experience”.
Armandt added, “The potential benefits of the partnership will be our incorporation of the CX Next Practice approaches into small, medium and large traditional institutions needing to upskill and meet the increasing challenges of the digital age”.
Steve Towers, BP Group CEO, welcomed their newest partners. “Since 1992, we have led the way with the battle-tested proven methods and approaches to help corporations and government institutions realise the benefits of delivering Successful Customer Outcomes.”
He added, “We look forward to supporting CXZA in bringing progressive approaches to South Africa and beyond. We are pleased to strike this partnership agreement as the CXZA is active in helping the whole CX community through several associations, including the Academy of Customer Experience (ACE), CXSA and the PMI. They embrace progressive approaches to elevate CX into key strategic and operational roles and will help their clients achieve incredible results.”
Contact:
Steve Towers – [email protected]
+44 (0) 7429 518277 | +1 (970) 409 0264
linkedin.com/in/stevetowers
www.bpgroup.org
Ziné Torlage [email protected]
(+27) 72 243 6731
linkedin.com/in/zin%C3%A9-torlage-van-reenen-5405304a
linkedin.com/company/cxza/
www.cxza.co.za
Armandt Rheeders [email protected]
(+27) 83 704 3442
linkedin.com/in/armandt/
linkedin.com/company/cxza/
www.cxza.co.za
Multichoice senior executive becomes the world's first fully Accredited OKR Coach
[PRESSRELEASE] DENVER, COLORADO - August 31st, 2022
Roland D. Naidoo, OKR Coach
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BP Group, the leader and creator of the CEMMethod® in 2006, announced that Multichoice Group Executive Head of Customer Experience and Operations, Roland D. Naidoo, successfully completed all the requirements to qualify as an Accredited OKR Coach fully. Naidoo has served in several leadership positions at Multichoice Group since he joined the company in 2013, contributing to operations management, process transformation and customer experience strategy and execution. Before joining Multichoice, he worked for eight years with Standard Bank as Head of Insights and subsequently Executive Head for Inclusive Banking and Emerging markets. Naidoo graduated in 2000 with a Master of Science degree from the University of KwaZulu-Natal. With this achievement as an Accredited OKR Coach, he adds already to his qualifications, including ACX Master, CPP Champion, and ACX Mentor. As a renowned keynote speaker, he provides inspiration and leadership within the Multichoice Group to drive forward the Objectives and Key Results (OKR) initiatives in association with the leadership team across Africa. |
BP Group, the leader and creator of the Customer Experience Management Method (CEMMethod®) in 2006, introduced the OKR training programs in 2019 to complement its professional qualifications in Customer Experience and Process Transformation. Underwritten by the Academy of Customer Experience (ACE) and the Process Management Institute (PMI) and delivered by 40+ global partners, there are now over 140,000 professionals qualified across 132 countries.
The OKR qualification portfolio includes the OKR Professional, Master, Champion and Coach.
Naidoo is the first to achieve OKR Coach status, enabling him to mentor and help his organisation realize the benefits of goal-led strategies and execution.
For more information:
The OKR qualification portfolio includes the OKR Professional, Master, Champion and Coach.
Naidoo is the first to achieve OKR Coach status, enabling him to mentor and help his organisation realize the benefits of goal-led strategies and execution.
For more information:
BPGroup.org
Steve Towers, CEO +1 970 409 0264 Roland D. Naidoo |
BPG Website: https://www.bpgroup.org
Social links: https://linktr.ee/stevetowers [email protected] LinkedIn: Roland D Naidoo |
This news release contains certain statements that constitute forward-looking statements or information, including statements regarding BPGroup's business and technology; the ability of BPGroup to engage with industry participants to achieve its goals; the development of BPGroup's technology; and the viability of BPGroup's business model. Such forward-looking statements are subject to numerous risks and uncertainties, some of which are beyond BPGroup's control, including the impact of general economic conditions, industry conditions, competition from other industry participants, stock market volatility, and the ability to access sufficient capital from internal and external sources. Although BPGroup believes that the expectations in its forward-looking statements are reasonable, they are based on factors and assumptions concerning future events which may prove to be inaccurate. Those factors and assumptions are based upon currently available information. Such forward-looking statements are subject to known and unknown risks, uncertainties, and other factors that could influence actual results or events and cause actual results or events to differ materially from those stated, anticipated, or implied in the forward-looking statements. As such, readers are cautioned not to place undue reliance on the forward-looking statements, as no assurance can be provided as to future results, levels of activity, or achievements. The forward-looking statements contained in this news release are made as of the date of this news release and, except as required by applicable law, BPGroup does not undertake any obligation to publicly update or to revise any of the included forward-looking statements, whether as a result of new information, future events or otherwise. The forward-looking statements contained in this document are expressly qualified by this cautionary statement. Trading in the securities of BPGroup should be considered highly speculative. There can be no assurance that BPGroup will be able to achieve all or any of its proposed objectives.
Neither the BPGroup nor its Regulation Services Provider (as that term is defined in the policies of the BPGroup) accept responsibility for the adequacy or accuracy of this release.
Neither the BPGroup nor its Regulation Services Provider (as that term is defined in the policies of the BPGroup) accept responsibility for the adequacy or accuracy of this release.
BP Group Signs New Partnership with Skai, Africa
BPGROUP, London, England, Johannesburg & Cape Town, South Africa & Denver, Colorado
FOR IMMEDIATE RELEASE
London, England Oct 16, 2021 /PRNewswire/ — BP GROUP confirms new African Partnership with Skai
As the Customer Experience begins to dominate the attention of global leaders BP Group, leaders in business transformation and outside-in thinking and practice announced today their official partnership with Skai based in South Africa.
Kamani Naidoo, who is the Co-Founder and Managing Director of Skai, has expressed her excitement to have signed this partnership deal with the BP Group and to serve customers/clients in the African continent and globally seeking to grow the Customer Experience discipline, Digitized Transformation levers and Strategic initiatives. Kamani, who is passionate about customer experience, uses the method of customer experience as a forefront by integrating this discipline into AI, Robotic, and Machine learning solutions. With her being a customer experience leader by practice (Africa, UAE, and UK) expresses a deep need to empower and enable individuals and businesses by coaching and mentoring, imparting her skills, knowledge, and experience into understanding and showcasing the value that Customer experience has to offer more so from a strategic point of view and how this discipline contributes valuably intrinsically and extrinsically by probing natural organic behaviors.
Skai is well known across the African continent, the UAE, and UK, and operates within the private and government sectors with training, and consultancy offerings delivered by a team of globally recognized CX consultants acknowledged as specialists in customer experience and realignment to meet the challenges of the 21st century.
FOR IMMEDIATE RELEASE
London, England Oct 16, 2021 /PRNewswire/ — BP GROUP confirms new African Partnership with Skai
As the Customer Experience begins to dominate the attention of global leaders BP Group, leaders in business transformation and outside-in thinking and practice announced today their official partnership with Skai based in South Africa.
Kamani Naidoo, who is the Co-Founder and Managing Director of Skai, has expressed her excitement to have signed this partnership deal with the BP Group and to serve customers/clients in the African continent and globally seeking to grow the Customer Experience discipline, Digitized Transformation levers and Strategic initiatives. Kamani, who is passionate about customer experience, uses the method of customer experience as a forefront by integrating this discipline into AI, Robotic, and Machine learning solutions. With her being a customer experience leader by practice (Africa, UAE, and UK) expresses a deep need to empower and enable individuals and businesses by coaching and mentoring, imparting her skills, knowledge, and experience into understanding and showcasing the value that Customer experience has to offer more so from a strategic point of view and how this discipline contributes valuably intrinsically and extrinsically by probing natural organic behaviors.
Skai is well known across the African continent, the UAE, and UK, and operates within the private and government sectors with training, and consultancy offerings delivered by a team of globally recognized CX consultants acknowledged as specialists in customer experience and realignment to meet the challenges of the 21st century.
Shaun Naidoo, the Co-Founder, and Accounts Director of Skai expressed that they have decided to partner with the BP Group as global leaders in the Customer Experience and Business Process industry with long-term clients in 132 countries and another 44 partners across all continents. “The potential benefits of the partnership will be our incorporation of the Next Practice approaches,” said Shaun “into medium and large traditional institutions needing to upskill and meet the increasing challenges presented by the shifts brought about by both the pandemic, evolving customer and opportunities of the digital age”.
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Steve Towers, BP Group CEO, welcomes their newest partners, Skai “Since 1992 we have led the way with the battle-tested proven methods and approaches to help corporations and government institutions realize the benefits of delivering Successful Customer Outcomes” He added “we very much look forward to now supporting Skai in bringing progressive approaches to the African region and beyond by mentoring and coaching businesses, introducing and elevating the unemployed through the methods of design, assisting the CX community within South Africa, Africa, and the UAE. We are pleased to strike this partnership agreement as Skai is active in helping the complete CX community, through a number of associations including the Academy of Customer Experience (ACE), CXSA and the PMI embrace progressive approaches to elevate CX into key strategic and operational roles.”
James Dodkins, CEO of Rockstar CX and BP Group Senior Partner, added “CX has come so far in the last few years and it is especially refreshing to see such explosive community growth across Africa. With this new exciting partnership, we will assist in growing the professionalism of individuals and organizations alike.”
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Contact:
Steve Towers – [email protected]
+44 (0) 7429 518277 | +1 970 3409 0264
linkedin.com/in/stevetowers
James Dodkins, CEO of Rockstar CX and BP Group Senior Partner, added “CX has come so far in the last few years and it is especially refreshing to see such explosive community growth across Africa. With this new exciting partnership, we will assist in growing the professionalism of individuals and organizations alike.”
*************************
Contact:
Steve Towers – [email protected]
+44 (0) 7429 518277 | +1 970 3409 0264
linkedin.com/in/stevetowers
This news release contains certain statements that constitute forward-looking statements or information, including statements regarding BPGroup's business and technology; the ability of BPGroup to engage with industry participants to achieve its goals; the development of BPGroup's technology; and the viability of BPGroup's business model. Such forward-looking statements are subject to numerous risks and uncertainties, some of which are beyond BPGroup's control, including the impact of general economic conditions, industry conditions, competition from other industry participants, stock market volatility, and the ability to access sufficient capital from internal and external sources. Although BPGroup believes that the expectations in its forward-looking statements are reasonable, they are based on factors and assumptions concerning future events which may prove to be inaccurate. Those factors and assumptions are based upon currently available information. Such forward-looking statements are subject to known and unknown risks, uncertainties, and other factors that could influence actual results or events and cause actual results or events to differ materially from those stated, anticipated, or implied in the forward-looking statements. As such, readers are cautioned not to place undue reliance on the forward-looking statements, as no assurance can be provided as to future results, levels of activity, or achievements. The forward-looking statements contained in this news release are made as of the date of this news release and, except as required by applicable law, BPGroup does not undertake any obligation to publicly update or to revise any of the included forward-looking statements, whether as a result of new information, future events or otherwise. The forward-looking statements contained in this document are expressly qualified by this cautionary statement. Trading in the securities of BPGroup should be considered highly speculative. There can be no assurance that BPGroup will be able to achieve all or any of its proposed objectives.
Neither the BPGroup nor its Regulation Services Provider (as that term is defined in the policies of the BPGroup) accept responsibility for the adequacy or accuracy of this release.
Neither the BPGroup nor its Regulation Services Provider (as that term is defined in the policies of the BPGroup) accept responsibility for the adequacy or accuracy of this release.