Celebrating Our Qualified Professionals
Recognizing the remarkable individuals who have successfully completed our certification programmes and are driving customer experience excellence across industries.
John Cronje
Dharmendra Bhikha Patel
I am a confident and results-driven leader with over 20 years of experience across Operations, Customer Experience, Customer Support, and Contact Centre optimisation and management. I have a proven track record of building, motivating, and leading high-performing teams to deliver exceptional results. Passionate about innovation and continuous improvement, I have twice been awarded 1st prize for the successful implementation of efficiency-driven initiatives. My experience includes project portfolio management, business process review, automation, service recovery, customer experience (CX)and strategic project delivery with a strong focus on aligning execution to business objectives and improving operational effectiveness
Sifundo Mbambo
Jeanette Maree
Client Experience Analyst passionate about enhancing the Financial Adviser Journey and delivering exceptional experiences. Skilled in Customer Journey Mapping, Experience Measurement, Digital Journeys, Coaching, Facilitation and Insurance. Holds a degree in Information Science with a focus on Information Science and Sociology from the University of Pretoria. Driven by empathy and committed to creating meaningful, client-centric solutions.
Dieketseng Shabangu
Keke has been exploring people’s minds for the last 20+ years, most of which has been in the Financial Services Sector. She has a broad spectrum of experience in social, academic, and marketing research. She has implemented various voice of the client initiatives, including UX Design and Client Experience. Keke is always extremely excited at the prospect of merging awesome client experiences that she believes are driven by passionate employees with facilitated EQ programmes to continuously be leaving room for more personal mastery, self-awareness and accountability. She holds a master’s degree in the social sciences, a diploma in Client Experience Design and a Post Graduate Diploma in Digital Business
Ziyanda Daniel
Service Design Strategist | Research, Compliance, Tech & Strategy | Problem Solving for Impact | Accredited Customer Experience Master & Mentor - ACXM®
Jeannine Chrzanowski
Shivonn Cunha
Madelein Van der Westhuizen
Amanda Malefane
Seipati Khoathela
Thembeka Hlongwa
Romi Appel
I’m a customer‑centric CX and value proposition leader with deep experience in financial services, specialising in designing experiences that balance client needs, business outcomes, and operational excellence. My work focuses on translating customer insights into clear value propositions, intuitive journeys, and scalable processes, often at the intersection of CX, education, and digital platforms. What drives me is a strong belief that great experiences don’t happen by accident: they’re intentionally designed, measured, and continuously improved to help clients make confident decisions while enabling teams to deliver consistently and efficiently.
Verona Classen
I have spent almost thirteen years in the asset management industry, where I have built a career grounded in service, consistency, and a commitment to improving how clients experience our business. I hold an honours degree in Media and Communication, which shaped my interest in how people engage with information and how organisations build trust. In my role as a Service Quality Team Leader at Allan Gray, I focus on strengthening our client experience by improving processes, reducing friction, and ensuring that every interaction reflects our values. I am driven by a belief that thoughtful design and clear communication can remove obstacles for clients and create long-term value. This motivates my work in customer experience and process excellence, where I aim to turn insights into meaningful improvements that support both clients and our internal teams.
Victoria Weaver
I'm a senior IT and service management leader with a strong consulting foundation, known for turning complex operational environments into clear, scalable, customer-centered service models. I am passionate about CX fueled by the belief that people should not have to fight through broken systems, unclear ownership, or inefficient workflows to get the support they need. Let's create thoughtful processes, strong leadership, and intentional experiences that reduce friction and deliver desired outcomes.
Raj Subramaniam
Raj Subramaniam is an Accredited Customer Experience Champion and Founder of Align CX, specialising in embedding customer-first thinking into everyday operations. He helps organisations turn customer insight into measurable improvements in trust, service quality, and efficiency through service design, process excellence, and AI-enabled approaches. Raj is known for practical, outcome-driven transformation that works in real environments.
Emma Marsay
I help businesses bridge the gap between vision and value. I offer 17 years of experience across group shared services, procurement, operations, customer and employee experience, and strategic research in Insurance, Retail, and FMCG. As an accredited Customer Experience CPPM and ACXM coach, I combine strategic insight with practical delivery — helping organisations translate complex goals into clear, measurable actions that drive growth and improvement. With a pinpoint-precision work philosophy and a collaborative mindset, I bring people together across functions to solve problems without reinforcing silos. I excel at turning abstract strategy and “fluffy” goals into tangible results that make sense commercially and operationally. A lifelong learner and empathetic leader, I’m passionate about helping teams think clearly, work cohesively, and deliver meaningful outcomes that balance business performance with human experience.
Rajiv Mistry
Rajiv Mistry is a Client Experience Manager at RMB, where he focuses on strengthening client relationships, streamlining service journeys, and driving a consistently high-quality client experience. With a passion for understanding client needs and translating insights into actionable improvements, Rajiv partners closely with teams across the business to enhance service delivery and support strategic growth. He is known for his thoughtful approach, commitment to excellence, and dedication to creating meaningful, client‑centric solutions.
Jim Lecinski
Mira Naidu
Kamil Ghawi
Strategy and institutional development chief specialist with a strong background in governance, planning, and organizational effectiveness. Focused on delivering practical solutions, enhancing performance, and supporting long-term institutional growth.
Natasha Doren
Natasha Doren is a Customer Experience strategist known for turning insight into action across financial services, insurance, pension funds, and loyalty programmes. She challenges inside-out thinking, connecting customer and employee signals to fix what matters most. Her work focuses on journey redesign, service recovery, and restoring trust in complex environments. Insights. Activated.
Jessica Genco
I am a results-driven professional with a strong focus on customer experience (CX) and process excellence. With a background in optimizing workflows and driving continuous improvement, I am passionate about delivering efficient, customer-centric solutions. I thrive on identifying opportunities for innovation, enhancing performance, and creating meaningful impact through streamlined processes and exceptional service delivery.
Jim Rebensdorf
Molly Redenbaugh
Molly Redenbaugh, CPPC, ACXC is an SVP at Bridgenext with deep experience leading global customer experience initiatives. She brings a process first, customer centered mindset to complex transformations, helping organizations design scalable models that work for both customers and employees. Her focus is ensuring technology investments translate into measurable, sustainable business impact.
Kamani Naidoo
Kamani is the CEO and Co-Founder of SKAI Holdings and serves as a Board Director on two boards in Southern Africa and one global board. She is a strategic leader and entrepreneur focused on transforming organizations through technology, human-centered design, and intelligent operations. She holds an MBA specializing in Economics, Technology, Mentoring, and Coaching, a degree in Finance, and is a Behavioural Economist. Kamani is also an internationally accredited and licensed Customer Experience (CX) professional, serving as a CX advisor, mentor, and trainer, and regularly hosts B2B Customer Experience and Design Thinking training programs across Africa. She is the Founder of the NPO, Uthando Africa (“Love Africa”), an initiative dedicated to empowering communities and enabling future-focused skills across the continent. Through this platform, initiatives such as Ubuntu Connect focus on leadership development, human-centered enablement, and technology-led learning. Further to this she is the Founder and Owner of Pulse Martech, a digital marketing business built on the belief that digital marketing matters, helping organizations leverage data-driven marketing, digital strategy, and marketing technology to strengthen their market presence and drive measurable results. Under her leadership, SKAI Holdings operates as an intelligent transformation partner, helping organizations modernize technology, transform customer and employee experiences, and solve complex operational challenges. The group comprises five businesses delivering enterprise technology, AI-driven customer experience, and digital operations solutions. Kamani has been recognized for her leadership in customer experience, gender equity, and human-centered innovation, and is widely regarded as one of Africa’s leading voices in human-centered design and digital transformation. As off recently she has been acknowledged and recognised for being the top 30 influential women. For more information: 📧 hello@skai.co.za 🌐 www.skai.co.za
Graeme Foulds
I am an experienced commercial leader with over 32 years experience in medical devices and pharmaceuticals. I have been the Managing Director for businesses in Australia, China, and the USA. I passionately believe that getting the customer experience right is central to business success.
Nana Serwaah Bossman
I am dynamic customer experience leader with a proven track record of transforming service into strategy, I began my journey in Service Quality as a Customer Feedback and Complaints Officer where my passion for the customer voice was ignited. I went on to excel as Head of the Customer Contact Centre and Head of Customer Experience, driving service excellence, innovation, and enterprise-wide transformation. Excellent Client Experience is the heartbeat of any customer-centric organization. It entrenches the clients and drives profitability. This is the reason why I am relentless in my pursuit of customer-centric innovation and impactful growth.
Christina Nana Yaa Asafo-Adjei
Molly Redenbaugh
Molly Redenbaugh, CPPC, ACXC is an SVP at Bridgenext with deep experience leading global customer experience initiatives. She brings a process first, customer centered mindset to complex transformations, helping organizations design scalable models that work for both customers and employees. Her focus is ensuring technology investments translate into measurable, sustainable business impact.
Chandan Chhabra
With over two decades of experience spanning half a dozen industries, my work has always centered on enhancing customer experience and process excellence. I’ve had the privilege of refining operations, leading teams and delivering impactful results—always fueled by a drive to make every process more seamless and every customer interaction more meaningful.
Rajkumar Subramaniam
Delivering business excellence by design, not by accident. My dual accreditation as a COIM and ACX Champion allows me to offer a unique 360-degree perspective on business transformation. I specialise in mentoring leadership teams to move beyond "Inside-Out" silos, using rigorous Outside-In methodologies to drive efficiency while championing a relentless focus on the customer experience. I help organisations build the systems - and the mindset - required to lead their industry.
Faisal Khan
Senior product-focused leader with 20+ years of experience designing and scaling enterprise digital platforms across infrastructure and mega-project environments. Proven in building process improving digital platforms, cloud-native products, digital risk engines, and analytics systems that deliver operational efficiency, governance uplift, and commercial value. Strong background in product strategy, platform architecture, AI-enabled insights, cybersecurity, and engineering governance.
Martha Marunga Murungi
Public finance professional and CPP Master with over 14 years’ experience at the Uganda Revenue Authority, driving change in tax administration and international compliance. I specialise in stakeholder engagement, process improvement, and Exchange of Information frameworks, translating data into actionable outcomes. Passionate about building efficient, people-centred solutions that enhance service delivery and drive measurable impact.
Stephen Towers
With over 40 years of experience in the private and public sectors, Steve is one of the world's top 10 global CX experts. His courses are peer-reviewed and ranked in the world's Top Ten (2026). He has been recognised internationally in the CX, BPM, EA, and LSS domains.
Join Our Community of Excellence
Ready to earn your certification and join this prestigious community of CX professionals?