Start Here
You're not here to do more CX activity.
You're here to deliver the Triple Crown.
BP Group helps leaders and practitioners redesign work from the Outside-In, so customer experience delivers revenue growth, cost reduction, and service improvement simultaneously.
Three clear doorways.
Tell us who you are and we'll route you to the work that matters. Whether you're assessing readiness, certifying yourself, or embedding a method across the enterprise — the next step is one click away.
For Executives
Align CX with business results
For CEOs, COOs, CHROs, Heads of Transformation, and CX leaders who need customer experience to move beyond activity and into measurable performance.
Assess our CX maturityFor Practitioners
Build practical Outside-In capability
For CX, process, service, operations, and transformation professionals who want to become ACX or CPP certified and apply the CEMMethod in the real world.
Choose my certification pathwayFor Organisations
Deploy CEMMethod across the business
For organisations that want to build internal capability, improve customer outcomes, and create a common transformation language across teams.
Discuss enterprise transformationWhy BP Group
Steve Towers and BP Group have spent three decades helping organisations convert customer experience into governable, commercially accountable outcomes. The CEMMethod and the ACX pathway are used by 145,000+ practitioners in 140+ countries — because they connect the three outcomes every board actually cares about: revenue, cost, and service.