Investment
Programmes and Pricing
Clear pricing for every programme. Choose individual certifications, bundle for maximum value, or explore enterprise options for your organisation.
Individual Certifications
ACX Programme
Executive governance certification for customer experience. Choose your level or progress through the pathway.
ACX Professional
Core decision frameworks and Outside-In thinking for CX professionals and operational managers.
- Outside-In mindset and customer outcomes
- CEMMethod foundations
- Decision frameworks for CX professionals
- CX metrics that matter
- Hands-on application exercises
- ACXP accreditation
ACX Master
Includes all ACXP elements plus strategic trade-off management, Outside-In metrics, and board-level decision frameworks for senior leaders.
- Strategic trade-off management
- Outside-In Strategic Matrix
- Incentive alignment and metric design
- Executive simulation exercises
- Stakeholder communication frameworks
- ACXM accreditation
ACX Champion
Enterprise-wide Outside-In capability, board-level oversight, and cross-functional governance.
- Board-level CX oversight frameworks
- Enterprise risk and customer outcomes
- Cross-functional coordination
- Champion simulation under pressure
- Regulatory and reputational context
- ACXC accreditation
ACX Mentor
Internal capability deployment with a licence to embed CEMMethod frameworks across the enterprise.
- Licensed CEMMethod deployment
- Mentor simulation and facilitation
- No Defence pushback strategy
- In-house programme design
- Enterprise-wide upskilling
- ACXMe accreditation
Process Excellence
CPP Programme
Certified Process Professional. Deliver the Triple Crown: simultaneously reducing costs, increasing revenues, and improving service.
CPP Professional
Core process and customer centricity principles. Learn to organise around customer-centric practices.
CPP Master
Customer categorisation, ABACUS Framework, and the Customer Performance Landscape.
CPP Champion
Enterprise-wide process excellence and CX transformation leadership.
CPP Coach
Licensed to deliver CPP programmes to companies and partners. Build internal capability.
Leadership Teams
Executive Workshops
Hands-on working sessions for C-suite and senior leadership teams. Translate CX strategy into operational reality.
Half-Day Executive Workshop
Focused strategic session for rapid alignment on specific CX challenges.
Full-Day Executive Workshop
Comprehensive discovery, diagnosis, and action planning with concrete deliverables.
Enterprise and In-House Options
For organisations enrolling three or more participants, or seeking in-house delivery tailored to your context, enterprise rates and customised programmes are available.
Group Rates
Discounted pricing for three or more participants from the same organisation.
In-House Delivery
Programmes delivered at your location, customised to your organisational context.
ACX Mastery
Full transformation system: Learn it, License it, Deploy it. Pricing on request.