CREATING MAGIC AT DISNEY
INTERVIEW WITH LEE COCKERELL (DISNEY EVP)

James Dodkins interviews the man behind the magic at Disney.

THE POWER OF OUTSIDE-IN THINKING AND PRACTICE
​STEVE TOWERS SHARES HIS THOUGHTS

Why is Outside-In so different? Great question, Steve answers...

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CUSTOMER EXPERIENCE LEADERSHIP
​SHEP HYKEN IN THE SPOTLIGHT

If you are into CX then Shep is one of the major league go to guys. Here he talks through the challenges of REAL CX Leadership