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👉 Latest News: February 2025 (Jump to the Press Release section for the full text)
As the Customer Experience continues to capture the attention of global leaders, BP Group, renowned for its business transformation and Outside-In thinking and practice, announced today their official partnership with ODO based in EMEA.
Aloysius Xavior Petersen, ODO Director, confirmed that they had signed the partnership deal with BP Group to serve customers in EMEA seeking to enhance their Customer Experience and Strategic initiatives.
Aloysius Xavior Petersen co-founded Optimized Designed Operations (ODO) in the first quarter of 2023. ODO is a consulting and training professional services firm that enables organisations to engineer their processes to deliver successful customer outcomes and increase their profit margins.
Lauren Kay Wilbank, Head of Business Development EMEA for ODO, added, “An educated workforce is the key to unlocking Africa’s full economic potential and I believe ACX/BP Group is the answer we have been waiting for.”
Contact at ODO:
Aloysius Petersen – [email protected]
+27 64 148 2345
Lauren-Kay Wilbrink – [email protected]
+971 52 862 7508 | +27 64 620 5603
Contact at ODO:
Aloysius Petersen – [email protected]
+27 64 148 2345
Lauren-Kay Wilbrink – [email protected]
+971 52 862 7508 | +27 64 620 5603
👍 We’re proud to celebrate a very successful first year of our partnership with CXZA in South Africa and Australia. CXZA has hosted 26 sessions to help organisations become customer-centric. What a team. 🎉🎉🎉🎉
💥 Expansion into #Australia includes a busy 2024 with events supporting individuals and teams to become Accredited Customer Experience Professionals® (ACXP®)
Connect with your CXZA colleagues:
#Australia - Ziné Torlage (van Reenen): +61 452 256 731
#southafrica - Armandt Rheeders: +27 837043442
Website: Contact – CXZA
💥 Expansion into #Australia includes a busy 2024 with events supporting individuals and teams to become Accredited Customer Experience Professionals® (ACXP®)
Connect with your CXZA colleagues:
#Australia - Ziné Torlage (van Reenen): +61 452 256 731
#southafrica - Armandt Rheeders: +27 837043442
Website: Contact – CXZA
Section 1Accredited CX Mentors & CPP Coaches |
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Lyall Shapiro shares his journey to becoming an Accredited Coach (3 mins viewing time)
Straightforward, powerful, tangible CX progression. Fast.
BPG is a global CX consulting firm. We are a trusted advisor to leading businesses, governments, and institutions. Working with over 20 global partners across all continents provides us with a unique insight to CX trends on a global stage, bringing ‘next practice’ insights, approaches and strategies to deliver success across all sectors.
89%of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
We use advanced CEM Method approaches to clearly identify the needs and aspirations of the enterprise leaders and top teams to help drive impactful change, working hand in hand to develop a pragmatic focus on achieving sustainable success. We guide teams and individuals towards a no compromise alignment to delivering successful customer outcomes, and in doing so help enterprises simultaneously lower costs, grow revenues and enhance service – without exception.
The BP Group sees two fundamental areas where our consultancy can be effective for your CX needs. The first is our expert advice gleaned in the worlds leading enterprises through developing strategies and approaches that provide results from the get go.
Secondly our clients appreciate the in-depth knowledge and practical experience that helps us to work with their people to quickly resolve complexity, focus on strategic objectives, and create a can-do outside-in CX mindset that lives beyond our intervention. This is especially important in aligning the whole organisation towards customer success. We call that a True North focus for everybody.
If you wish to share this success - reach out and talk with our team.
89%of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
We use advanced CEM Method approaches to clearly identify the needs and aspirations of the enterprise leaders and top teams to help drive impactful change, working hand in hand to develop a pragmatic focus on achieving sustainable success. We guide teams and individuals towards a no compromise alignment to delivering successful customer outcomes, and in doing so help enterprises simultaneously lower costs, grow revenues and enhance service – without exception.
The BP Group sees two fundamental areas where our consultancy can be effective for your CX needs. The first is our expert advice gleaned in the worlds leading enterprises through developing strategies and approaches that provide results from the get go.
Secondly our clients appreciate the in-depth knowledge and practical experience that helps us to work with their people to quickly resolve complexity, focus on strategic objectives, and create a can-do outside-in CX mindset that lives beyond our intervention. This is especially important in aligning the whole organisation towards customer success. We call that a True North focus for everybody.
If you wish to share this success - reach out and talk with our team.
"We held our session last week focusing on a critical experience for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the session. It was one of the most valuable and enjoyable sessions I have attended!"
Sharon Laemle Naya, Senior Vice President, Business Process Reengineering, Citibank
Sharon Laemle Naya, Senior Vice President, Business Process Reengineering, Citibank
