Latest News 🔥
👍New CXMan TikTok site (<3 minute mini videos): https://www.tiktok.com/@cxmansteve
👍YouTube site (dozens of resources): https://www.youtube.com/c/CustomerExperience101
📰 Press Release: The world's first Accredited OKR Coach

WEBINAR - CX MANAGEMENT OFFICE

​​Proven, tried and tested how-to embrace the Customer Experience across the enterprise > JOIN HERE <

How can you transform your organization to Customer Centric success in less than 6 months?

In three stages in this short webinar we will walkthrough and handhold as you learn how the greatest and the best companies on the planet make the difference for their people and customers everyday.

​Pretty cool eh? > JOIN HERE <

WEBINAR - CX MATURITY

Understanding the maturity of the Customer Experience/process is critical to improving the delivery of Successful Customer Outcomes.

Steve Towers walks you through a casestudy in the use of CX Lifecycle Map.

​​Developing a consensus and subsequent action plan is key to success.

​Watch how one airline delivers Successful Customer Outcomes. 

WEBINAR - OISM & SCOC

Part 1 - OUTSIDE-IN STRATEGIC MATRIX
​
Part 2 - The SUCCESSFUL CUSTOMER OUTCOME CANVAS

Steve Towers walks you through two very powerful mindset templates.
The
​Outside In Strategic Matrix (OISM) and the
​Successful Customer Outcome Canvas (SCOC).

KEYNOTE - JAMES DODKINS The CX Rockstar!

MOMENTS OF TRUTH - 2019 VERSION

Dive straight in with James Dodkins aka CX Rockstar.

Latest...

James Dodkins new book is available! You can get it here.

You can also download this selection of some 50 of the quotes as a nifty video to play before/during/after your presentations!

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And if you like wearing your profession - the Rockstore has arrived! Go visit here: https://cxrockstore.com/

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And if you like wearing your profession - the Rockstore has arrived! Go visit here: https://cxrockstore.com/