Become an Accredited Customer Experience Professional™,
ACX Master™ or ACX Champion™
Show your boss why you can't miss the ACX program
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4 DAYS - ACX MASTERS
>> SOUTH AFRICA, JOHANNESBURG 21-24 January >> UNITED ARAB EMIRATES, DUBAI 10-14 March >> SOUTH AFRICA, JOHANNESBURG 11-14 March >> UNITED STATES, DENVER 25-28 March >> UNITED STATES, LOS ANGELES 1-4 April >> ENGLAND, LONDON 15-18 April 1 DAY - ACX PROFESSIONAL >> SOUTH AFRICA, JOHANNESBURG 21 January >> KENYA, NAIROBI 30 January >> BELGIUM, BRUSSELS 18 February >> UNITED ARAB EMIRATES, DUBAI 10 March >> SOUTH AFRICA, JOHANNESBURG 11 March >> UNITED STATES, DENVER 25-28 March >> UNITED STATES, LOS ANGELES 1 April >> ENGLAND, LONDON 15 April |
89% of companies expect to compete mostly on the basis of customer experience.
87% of buyers will pay more for a better customer experience.
Customer experience has never been more important. (Gartner)
ACX attendees will learn the world famous CEMMethod™, now in Version 11.
The CEMMethod was created in 2001 when BPG was working with the Virgin Group. They realised together that to progress in an ever changing world, you have to have an explicit, outside-in focus on the customer in everything you do.
Since then, the CEMMethod has evolved, consolidating tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
87% of buyers will pay more for a better customer experience.
Customer experience has never been more important. (Gartner)
ACX attendees will learn the world famous CEMMethod™, now in Version 11.
The CEMMethod was created in 2001 when BPG was working with the Virgin Group. They realised together that to progress in an ever changing world, you have to have an explicit, outside-in focus on the customer in everything you do.
Since then, the CEMMethod has evolved, consolidating tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
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For customer experience professionals who are serious about using customer experience both as a financial and a service performance differentiator, the ACX training takes you from the foundation ideas such customer categorisation all the way through to advanced understanding of customer centric vision, mission and strategy. It provides step by step tools and techniques created with and used at the most customer centric organisations on the planet. Unlike other customer experience training the ACX training teaches you how to drill down to the core of your organisation and align every single activity towards the delivery of customer success.
Professionals using the CEMMethod™ are simultaneously lowering costs, growing revenues and delivering outstanding customer experience in more than 4,000 companies around the world. These individuals are the driving force behind some of the world's best performing organisations.
The secret to the CEMMethod's success lies in it's ability to link external customer experience to internal back office operations. This is a claim that no other method can make. Learn the methodology that the best performing companies in the world are using as their customer experience backbone.
The Accredited Customer Experience Professional (ACXP), Master (ACXM) and Champion (ACXC) awards are the most exclusive, prestigious and highly regarded customer experience qualifications available in the world today.
We hold open sessions all over the world and in-house sessions at your offices. Get in touch to find a class near you or to talk about an on site ACX session.
Professionals using the CEMMethod™ are simultaneously lowering costs, growing revenues and delivering outstanding customer experience in more than 4,000 companies around the world. These individuals are the driving force behind some of the world's best performing organisations.
The secret to the CEMMethod's success lies in it's ability to link external customer experience to internal back office operations. This is a claim that no other method can make. Learn the methodology that the best performing companies in the world are using as their customer experience backbone.
The Accredited Customer Experience Professional (ACXP), Master (ACXM) and Champion (ACXC) awards are the most exclusive, prestigious and highly regarded customer experience qualifications available in the world today.
- ACX Professional (ACXP)
- ACX Master (ACXM)
- ACX Champion (ACXC)
We hold open sessions all over the world and in-house sessions at your offices. Get in touch to find a class near you or to talk about an on site ACX session.
Open ACX sessions in 2019
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ACX Professional (One day sessions)
JOHANNESBURG 21 January (1 day) ACX Professional (ACXP) NAIROBI 30 January (1 day) ACX Professional (AXCP) BRUSSELS 18 February (1 Day) ACX Professional (ACXP) JOHANNESBURG 11 March (1 day) ACX Professional (ACXP) LOS ANGELES 1 April (1 day) ACX Professional (ACXP) LONDON 15 April (1 day) ACX Professional (ACXP) |
ACX Masters (four day sessions)
JOHANNESBURG 21-24 January (4 days) ACX Masters (ACXM) DUBAI 10-13 March (4 days) ACX Masters (ACXM) JOHANNESBURG 11-14 March (4 days) ACX Masters (ACXM) LOS ANGELES 1-4 April (4 days) ACX Masters (ACXM) LONDON 15-18 April (4 days) ACX Masters (ACXM) |
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Open ACXM sessions in 2019
Ongoing sessions in Washington DC, Orlando, Denver, Dubai, Abu Dhabi, Johannesburg, Sydney, Singapore and London during 2018.
Sessions are strictly limited in size, so if you have an interest let us know your preferred location here.
The Accredited Customer Experience Professionals (ACXP) is a one day program
The Accredited Customer Experience Master is the ACXP plus three more days (4 days in total)
The Accredited Customer Experience Champion is the ACXM plus three more days (7 days in total)
Sessions are strictly limited in size, so if you have an interest let us know your preferred location here.
The Accredited Customer Experience Professionals (ACXP) is a one day program
The Accredited Customer Experience Master is the ACXP plus three more days (4 days in total)
The Accredited Customer Experience Champion is the ACXM plus three more days (7 days in total)
Tell us your location preference and how soon and we will be in touch!
"After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome.
The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work." Chris Wix, Head of Business Improvement, National Australia Bank, Australia
The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work." Chris Wix, Head of Business Improvement, National Australia Bank, Australia
