Customer Experience Certification
A board-credible pathway from practitioner to executive. BP Group runs the ACX and CPP certifications used by 145,000+ professionals in 140+ countries.
The BP Group View
Most certifications teach measurement. BP Group certifies the work that actually delivers the customer's outcome - governance, process, and commercial accountability - so the certificate is usable at executive level, not just on a CV.
Key points
ACX (Accredited Customer Experience) covers Professional, Master, Champion, and Mentor levels.
CPP (Certified Process Professional) is the globally recognised process-centric certification.
Built on the CEMMethod and Outside-In thinking.
Trusted by Disney, Google, Virgin, Amazon and 4,200+ organisations.
Which certification is right for me?
ACX is for leaders and change agents focused on CX governance, customer journeys, and commercial outcomes. CPP is for practitioners redesigning processes and operations to deliver customer successful outcomes.
Most senior professionals complete both - CPP builds process rigour, ACX builds executive authority.
Why BP Group certification is different
BP Group certification is operational, not academic. Every ACX and CPP module is grounded in the CEMMethod, so what you certify in the classroom is exactly what you apply in the business.
Founder Authority
Founded by Steve Towers, BP Group (est. 1992) has worked globally to help organisations redesign customer experience, process, and performance from the Outside-In. Steve is the originator of the CEMMethod® and author of Everyone Loves Great CX. Your Customer Experience Playbook.
Frequently Asked Questions
Is ACX better than CCXP?
ACX and CCXP sit at different layers. CCXP tests CX body-of-knowledge. ACX certifies the applied governance, process, and commercial accountability required to actually deliver the customer's successful outcome in a business.
How long does certification take?
ACX Professional can be completed in weeks; ACX Master and CPP run across cohorts. Executive levels (Champion, Mentor) are typically completed over a longer mentoring cycle.
Are BP Group certifications recognised globally?
Yes. Certified professionals are active in 140+ countries and 4,200+ organisations including Disney, Google, Virgin, and Amazon.