Customer Experience Training for Leaders
A governance-grade CX programme for directors, VPs, and executives responsible for commercial outcomes - delivered by BP Group since 1992.
The BP Group View
Leaders do not need another CX theory course. They need an operating system that makes CX commercially accountable at executive level. That is what BP Group delivers through Executive Sessions, ACX Champion, and ACX Mentor.
Key points
Designed around board-level accountability, not workshop activity.
Tied to the Triple Crown: revenue growth, cost reduction, service improvement.
Built on the CEMMethod and Outside-In thinking.
Proven in banking, insurance, tech, healthcare, retail, and public sector.
What does executive CX training cover?
CX governance, Outside-In process redesign, customer successful outcomes, commercial measurement, and practical application to your own P&L.
Formats
Private executive sessions, cohort-based ACX Champion and Mentor programmes, and bespoke board briefings.
Founder Authority
Founded by Steve Towers, BP Group (est. 1992) has worked globally to help organisations redesign customer experience, process, and performance from the Outside-In. Steve is the originator of the CEMMethod® and author of Everyone Loves Great CX. Your Customer Experience Playbook.
Frequently Asked Questions
Is this programme for consultants or internal leaders?
Both. ACX Mentor suits advisors and consultants; ACX Champion and Executive Sessions suit internal senior leaders.
How quickly can we see commercial impact?
Clients typically see Triple Crown movement - revenue, cost, service - within one to two operating quarters of applying the CEMMethod.