FOR IMMEDIATE RELEASE · MAY 2026
BP Group's ACX Masters Programme Named in the Global Gurus Top 30 Training Programs to Manifest Real Change
London, United Kingdom - BP Group is proud to announce that its ACX Masters programme has been recognised in the Global Gurus Top 30 Training Programs to Manifest Real Change for 2026. This achievement is a direct result of the votes, advocacy, and ongoing support of the BP Group community, its affiliates, and certified practitioners around the world.
To every ACX & CPP Professional, Master, Champion, Mentor, and Advisor who voted, shared, and championed the programme: thank you. This recognition belongs to you. It is your belief in the power of practical, outcome-driven customer experience education that earned this place on the global stage.
A message from Steve Towers, Co-Founder of BP Group
"This is a moment to celebrate together. The Global Gurus Top 30 Training Programs recognition is not mine. It belongs to every single person in our community who has championed what we do, applied it in their organisations, and told others about the results they achieved. When your community votes for you, it means more than any panel of judges ever could."
"To our affiliates and partners around the world, in over 40 countries, you make this possible every day. You deliver the programmes, you mentor the practitioners, and you prove that Outside-In thinking works. This recognition is shared with all of you."
What makes ACX Masters different
The ACX Masters Programme is a globally relevant, certification-driven learning experience designed to equip professionals with the practical tools, frameworks, and strategic insight needed to lead customer experience transformation.
Unlike traditional CX training, ACX Masters bridges the gap between theory and execution. Participants learn how to design, implement, and sustain customer-centric strategies that deliver measurable business outcomes. The programme covers core disciplines including journey design, customer insights, culture transformation, CX governance, and performance measurement, ensuring a holistic, commercially grounded approach.
Built for leaders, consultants, and forward-thinking organisations, ACX Masters combines structured learning with real-world application. Delegates leave not only with a globally recognised certification, but with a clear roadmap to advance customer experience maturity within their organisation.
Community-driven recognition
The Global Gurus rankings are determined by community votes and peer recognition, making this a true reflection of the impact ACX Masters has had on the professionals and organisations it serves. With more than 145,000 people qualified in the CEMMethod across 140+ countries, the BP Group community continues to grow and strengthen year on year.
- •145,000+ professionals certified globally
- •Licensed in 140+ countries
- •40+ global delivery partners and affiliates
- •CEMMethod now in version 16, continuously refined since 2002
- •Participants report 30-60% efficiency improvements within 30 days
Thank you to our affiliates and partners
BP Group extends its warmest thanks to every affiliate, partner, coach, and mentor who delivers the ACX programmes worldwide. Your dedication to raising the standard of customer experience practice, from the classroom to the boardroom, is what makes recognition like this possible. Together, we are building the global standard for CX education and transformation.
About Global Gurus
Global Gurus is an independent research organisation that ranks the world's top thought leaders and training programmes across multiple disciplines. The Top 30 Training Programs rankings are based on community voting, peer evaluation, and demonstrated impact, providing a credible, transparent measure of real-world influence and effectiveness.
About BP Group
BP Group has supported organisations worldwide in delivering measurable improvements in customer and employee experience since 1992. With more than 145,000 professionals certified across 140+ countries and recognised as the #1 Customer Experience organisation by Global Gurus, the Group continues to develop new thinking, methods, and capabilities for the next generation of CX leaders.
Whether you are looking to embed CX into your business strategy or strengthen your professional credentials, ACX Masters provides the capability, confidence, and credibility to drive real change.
Learn more about the ACX Masters programme at bpgroup.org/acx/master, or explore the full range of ACX certifications.
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