Book Companion
Everyone Loves Great CX - Companion Resources
Templates, worksheets, and practical extensions that take the ideas in Everyone Loves Great CX and make them directly applicable to your organisation.
What you get
- Templates you can use in the next board meeting.
- Worksheets aligned to each chapter.
- Links to relevant ACX and CPP modules.
- Updated as the book is refreshed.
What's inside
Chapter-aligned templates for customer successful outcomes, moments-of-failure mapping, Outside-In process redesign, and Triple Crown scorecards.
FAQs
Do I need the book first?
The companion is designed to stand alone, but the book gives richer context.
Is the book available now?
Yes - Everyone Loves Great CX is available on Amazon.