Transform Your Career with World-Class
CX & PROCESS Certification
Join 160,000+ Professionals from Fortune 500 Companies
8 out of 10 top global companies trust our certification
why choose bpg certification?
Proven Results
|
Global Recognition
|
Expert led coaching
|
COURSES AVAILABLE
Uncertain over which qualification works best for you or your team? Take our quick quiz here!
ACX MASTER (ACXM®)
|
CPP MASTER (CPPM®)
|
CJM+ PROFESSIONAL (CJMP®)
|
OKR PROFESSIONAL (OKRP®)
|
FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
What are the prerequisites for these certifications?
- No formal prerequisites required
- Curiosity and willingness to learn
- Basic understanding of business processes
- Desire to improve customer experience
- English language proficiency
How are the courses delivered?
- In-person training in London and Dubai
- Live virtual sessions via 'Parallel' platform
- Self-paced online learning modules
- Hybrid learning options available
What payment options are available?
- Credit/Debit card payments
- Bank transfers
- Corporate invoicing
- Group booking discounts
- Early bird rates available
What support is provided after certification?
- Access to global community of 160,000+ professionals
- Ongoing learning resources
- CEMMethod® updates
- Networking opportunities
- Alumni events and webinars
ACX MASTER (ACXM®) SPECIFIC
What does the ACX Master certification cover?
- CEMMethod® framework implementation
- Advanced customer experience strategies
- Customer journey optimization
- ROI measurement and metrics
- 30-60% efficiency improvement methodologies
How long does it take to complete?
- 4 days intensive training
- 4 weeks online learning and implementation
- Practical assignments and case studies
- Final assessment and certification
What's the investment?
- $2,995 for full certification
- Includes all materials and resources
- Access to online learning platform
- 12 months community membership
CPP MASTER (CPPM®) SPECIFIC
What makes the CPP Master certification unique?
- Focus on process transformation
- Integration with customer experience principles
- Practical implementation methodologies
- Real-world case studies from global companies
What career opportunities open up after CPP certification?
- Process Transformation Manager
- Business Process Consultant
- Operational Excellence Leader
- Change Management Director
- Digital Transformation Specialist
What's included in the CPP Master program?
- Comprehensive process management toolkit
- Implementation frameworks
- Performance measurement systems
- Change management methodologies
- Access to global best practices
CJM PROFESSIONAL (CJMP®) SPECIFIC
What is the focus of CJM Professional certification?
- Customer journey mapping techniques
- Journey optimization strategies
- Touchpoint analysis and improvement
- Customer experience measurement
- Implementation methodologies
How does CJM Professional differ from ACX Master?
- More focused scope on experience, and journey mapping
- Shorter duration (1 day intensive)
- Lower investment ($995)
- Specific focus on practical mapping tools
- Immediate implementation capability
What tools and frameworks are provided?
- CEMMethod® Experience and Journey mapping templates
- Customer persona development tools
- Touchpoint optimization frameworks
- Measurement and metrics guides
- Implementation roadmaps
OKR PROFESSIONAL (OKRP®) SPECIFIC
What does the OKR Professional certification cover?
- OKR methodology and framework
- Goal setting and alignment
- Performance measurement
- Implementation strategies
- Change management approaches
How can OKR Professional certification benefit organizations?
- Improved goal alignment
- Enhanced performance tracking
- Better team coordination
- Measurable business outcomes
- Increased organizational agility
What's the format of the OKR Professional program?
- Interactive workshops
- Practical exercises
- Real-world case studies
- Implementation planning
- Post-certification support
PRACTICAL INFORMATION
What materials are provided?
- Comprehensive workbooks
- Digital resources
- Online learning access
- Implementation toolkits
- Reference materials
Is certification internationally recognized?
- Recognized in 140+ countries
- Endorsed by major corporations and institutions
- Aligned with global standards
- Continuous updates to maintain relevance
(the underpinning CEMMethod® is now in version 16)
What's the certification maintenance process?
- Annual renewal options
- Continuing education requirements
- Regular updates and refreshers
- Community participation opportunities
What are the prerequisites for these certifications?
- No formal prerequisites required
- Curiosity and willingness to learn
- Basic understanding of business processes
- Desire to improve customer experience
- English language proficiency
How are the courses delivered?
- In-person training in London and Dubai
- Live virtual sessions via 'Parallel' platform
- Self-paced online learning modules
- Hybrid learning options available
What payment options are available?
- Credit/Debit card payments
- Bank transfers
- Corporate invoicing
- Group booking discounts
- Early bird rates available
What support is provided after certification?
- Access to global community of 160,000+ professionals
- Ongoing learning resources
- CEMMethod® updates
- Networking opportunities
- Alumni events and webinars
ACX MASTER (ACXM®) SPECIFIC
What does the ACX Master certification cover?
- CEMMethod® framework implementation
- Advanced customer experience strategies
- Customer journey optimization
- ROI measurement and metrics
- 30-60% efficiency improvement methodologies
How long does it take to complete?
- 4 days intensive training
- 4 weeks online learning and implementation
- Practical assignments and case studies
- Final assessment and certification
What's the investment?
- $2,995 for full certification
- Includes all materials and resources
- Access to online learning platform
- 12 months community membership
CPP MASTER (CPPM®) SPECIFIC
What makes the CPP Master certification unique?
- Focus on process transformation
- Integration with customer experience principles
- Practical implementation methodologies
- Real-world case studies from global companies
What career opportunities open up after CPP certification?
- Process Transformation Manager
- Business Process Consultant
- Operational Excellence Leader
- Change Management Director
- Digital Transformation Specialist
What's included in the CPP Master program?
- Comprehensive process management toolkit
- Implementation frameworks
- Performance measurement systems
- Change management methodologies
- Access to global best practices
CJM PROFESSIONAL (CJMP®) SPECIFIC
What is the focus of CJM Professional certification?
- Customer journey mapping techniques
- Journey optimization strategies
- Touchpoint analysis and improvement
- Customer experience measurement
- Implementation methodologies
How does CJM Professional differ from ACX Master?
- More focused scope on experience, and journey mapping
- Shorter duration (1 day intensive)
- Lower investment ($995)
- Specific focus on practical mapping tools
- Immediate implementation capability
What tools and frameworks are provided?
- CEMMethod® Experience and Journey mapping templates
- Customer persona development tools
- Touchpoint optimization frameworks
- Measurement and metrics guides
- Implementation roadmaps
OKR PROFESSIONAL (OKRP®) SPECIFIC
What does the OKR Professional certification cover?
- OKR methodology and framework
- Goal setting and alignment
- Performance measurement
- Implementation strategies
- Change management approaches
How can OKR Professional certification benefit organizations?
- Improved goal alignment
- Enhanced performance tracking
- Better team coordination
- Measurable business outcomes
- Increased organizational agility
What's the format of the OKR Professional program?
- Interactive workshops
- Practical exercises
- Real-world case studies
- Implementation planning
- Post-certification support
PRACTICAL INFORMATION
What materials are provided?
- Comprehensive workbooks
- Digital resources
- Online learning access
- Implementation toolkits
- Reference materials
Is certification internationally recognized?
- Recognized in 140+ countries
- Endorsed by major corporations and institutions
- Aligned with global standards
- Continuous updates to maintain relevance
(the underpinning CEMMethod® is now in version 16)
What's the certification maintenance process?
- Annual renewal options
- Continuing education requirements
- Regular updates and refreshers
- Community participation opportunities
TESTIMONIALS
Recent Testimonials from Individuals and Teams
THANK YOU so much for a really wonderful learning experience.
This course provided a terrific holistic framework for how I can more richly think about MOTs
It’s a terrific program that I’d recommend and encourage others to strongly consider.
Jim Lecinski, Professor of Marketing, Kellogg School of Management, USA
(former SVP at Google where he invented the Z-MOT and Micro MOTs)
We held our session last week focusing on a critical experience for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the session. It was one of the most valuable and enjoyable sessions I have attended!
Sharon Laemie Naya, Head of Commercial Change Strategy, TD Bank
Thank you for being an amazing mentor, guru & inspiration.
You truly have a way of bringing all principles, especially the divine principles, back into the workplace.
Thank you for empowering me to see a different view.
Nancy Moodley, Head of Customer Experience, Digital & CRM, Nissan Africa
What an incredible experience. We loved every minute and super excited to up our game.
Sarina de Beer, Managing Director at Ask Afrika, South Africa
An excellent course enabling engineering of a great customer experience!
Gavin Smith, Continuous Improvement Lead, Industrial Development Corporation, South Africa
Thank you, Steve, for the high quality & insightful training you delivered.
Your innovative approach, critical thinking & up to date case studies facilitated this achievement 👍
Muath Al-Azzam, Principal Services & Operations Specialist, Dubai Municipality, United Arab Emirates
What an amazing journey to Accredited ACX Coach, this experience has completely
transformed how we measure, collaborate, communicate and innovate
with the customer in mind.
Keen to guide the next willing souls on this journey.
Durrel Ramrathan, Head of Operational Analytics and Data Management, Multichoice, South Africa
Thanks, Steve, for providing a great learning platform. It was inspiring to hear your experiences
as they presented a great source of knowledge. Not only have you been a
fantastic mentor to me but you have taught me how to mentor others.
Thanks for being so supportive and getting me through.
Chandan Chabbra, Head of Content and Operations, MX Live, MX Player, India
Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.
Natasha Doren, Member Experience Manager, Eskom Pension and Provident Fund, South Africa
I have to say, every day since I left Denver,
I have been able to apply some bit of learning that I got during the ACXM event into not only my job,
but my personal life as well. Thank you so much for everything that you've done to advance the field of customer experience!
Brett Gill, Regional Sales Manager, Morrison Container Solutions, United States
Another fantastic learning, personal and professional development experience with you!
Lyall Shapiro, Head of Experience, Design & Fulfilment Transformation, AMP, Australia
Thank you Steve, very intense 4 days but amazing and already putting it into practice!
Edwin De Lange, CX Principle, Immersion Group, South Africa
Thank you so much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward to my next learning
Amal Shaira, Director– Head of Client Service Improvement, Business Planning & Strategy, National Bank of Abu Dhabi, UAE
An honour to work with you Steve. A fantastic course
Kath Milne, Director & Chairperson, Equality Lawyers, Australia
What an amazing journey to Accredited ACX Coach, this experience has completely
transformed how we measure, collaborate, communicate and innovate with
the customer in mind. Keen to guide the next willing souls on this journey.
Durrel Ramrathan, Senior Analytics & AI Leader & ACX Mentor, Multichoice, South Africa
Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly
blessed to have you share your wisdom with us.
Jenny Simpson, Associate Director, National Australia Bank, Sydney, Australia
Learning by doing and exploring up to date real-life is what the program is all about.
This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery,
and have never failed to leave amazed by the power of the techniques.
Saud Albuainain, Director Business Transformation, EY, Saudi Arabia
A year after training in London just wanted to shoot a note of my continued gratitude.
Hope to remain involved in the events and work with you again.. that mentoring was beyond invaluable.
Juliana Coates, Member Services, University of Albany, New York
I'm writing to endorse the program. It completely changed the way I think. Steve Towers
taught us amazing secret techniques of improvement.
The program provided me with the ability to apply all the learnings immediately after the training.
Very effective training with a wealth of knowledge to share.
This is a must training for everyone who's interested in making their lives better!
Maria T Ferreira, Vice President, Client Experience Process Improvement Citi, New York
Steve has an amazing insight into some of my personal challenges and really helped
through his mentoring for me to refocus my energies with immediate renewed personal and career success
CIO, Telco, South Africa
Thanks for your time and the fantastic course, delivered in Auckland recently.
Looking forward to attending in June - will see if I can bring some colleagues!!
Neal Ross, Chief Technology Officer, Ricoh, Australia
The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.
Paul Botes, Senior Manager, Standard Bank, South Africa
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Marketing Coordinator, TPN Credit Bureau, South Africa
The workshop is highly recommended for anyone who wishes to simplify and thereby enhancing satisfaction.
The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, Senior Manager, DPSA, South Africa
I did the training 2 weeks ago and it completely changed my world.
Since then things are going really fast within our organisation.
The rest of the guys in our executive team are completely sold on the concepts.
To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer, Cap Gemini, India
You've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, Group CTO, TruDoc HealthCare
If you are looking to improve your own professional then I would recommend the program and Techniques
Stephen Nicholson, Certified Process Professional Master, BPM Systems, Australia
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam, Business Analyst, National E-Health Transition Authority, Australia
Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !
Jimmy Cuadra, CIO, ICI Paints Asia Pacific, Singapore
I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week
Syed Raashid, Specialist, Qatar Energy, UAE
Thanks again for the fantastic course
and insights you provided.
Sean Schurmann, Consultant, e&e Solutions, Australia.
Just a short note to say thanks again for the course.
It was a truly mind blowing experience and I will never think about process the same way again.
Craig Reid, CEO & Founder, Professional Holiday Homes.
I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts
and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Support Delivery Director, Oracle, USA.
Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions,
I was able to have an immediate impact on my organization. Steve is a very sharp, personable,
interesting individual, and a real pleasure to work with.
I continue to remain in regular contact with Steve and consider him an invaluable resource on
BPM and on change management in general.
Mark Barnett, Director of Global Process Practice, ACN, Inc. USA
I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightening us with the case studies & exercises.
Director Quality Management Group, 3i Infotech Ltd., India
Exceptional and life-transforming.
This training should be on every corporate agenda
CIO, Apotex Pharmaceutical, Canada
Simple and different concepts which is path-breaking and easy to understand and deploy
Director Business Consulting, Chennai, India
Excellent - he is a very good leader
Senior Quality Analyst, AEC, Saudi Arabia
I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly
when presented with your enthusiasm and experience.
Director, H&R Block, USA
I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole
process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then
you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London
Steve is an inspiring global thought leader. He is a creative visionary, working on the edge of breakthrough change.
Kenneth Mortimer, Principal, MBA & Associates Ltd
You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.
Personnel Director, Business Management, Bank of America
...was so helpful. The ability to ask questions/having a discussion after the day's end was extremely good.
I really appreciated the professional approach
Telco Director, CIO of CEU, Hungary
Steve, as you know, I’ve been an advocate and activist for you and your program for over 10 years - the skill set that I received from you and your insights are essential and are key to keeping me relevant and preferred by my clients across so many business industries.
Keep going, Steve, I appreciate it.
Maxx Kochar, C.P.P., A.A.E., Sustainable Development Consultant, Silver Dart Group, North America
I think it's been a lot of fun. It's a practical process. It's quite clearly mapped. You can understand; I think that's how I've experienced it. There's a real tying together of the Outside-in to a pragmatic way of thinking about improvement to an empirical base, to show people that it's real and to do it quickly and I think that's been refreshing.
Reynardt Uys, CEO and co-founder, Fringe Studios, Johannesburg, South Africa
It was engaging, it was quick. I found it to be very practical. And very comprehensive So that, that was excellent. Also to see how many industries it has been applied to. I think there's a real a track record there which increases my confidence in all of this.
We now have Outside-In dashboards. We see it's quantifiable. It's not what I call fufu shihi which is, all the other stuff. But it's like, to the point and I can see it's executive.
Nehal Shah, MD and co-founder, Fringe Studios, Johannesburg, South Africa
THANK YOU so much for a really wonderful learning experience.
This course provided a terrific holistic framework for how I can more richly think about MOTs
It’s a terrific program that I’d recommend and encourage others to strongly consider.
Jim Lecinski, Professor of Marketing, Kellogg School of Management, USA
(former SVP at Google where he invented the Z-MOT and Micro MOTs)
We held our session last week focusing on a critical experience for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the session. It was one of the most valuable and enjoyable sessions I have attended!
Sharon Laemie Naya, Head of Commercial Change Strategy, TD Bank
Thank you for being an amazing mentor, guru & inspiration.
You truly have a way of bringing all principles, especially the divine principles, back into the workplace.
Thank you for empowering me to see a different view.
Nancy Moodley, Head of Customer Experience, Digital & CRM, Nissan Africa
What an incredible experience. We loved every minute and super excited to up our game.
Sarina de Beer, Managing Director at Ask Afrika, South Africa
An excellent course enabling engineering of a great customer experience!
Gavin Smith, Continuous Improvement Lead, Industrial Development Corporation, South Africa
Thank you, Steve, for the high quality & insightful training you delivered.
Your innovative approach, critical thinking & up to date case studies facilitated this achievement 👍
Muath Al-Azzam, Principal Services & Operations Specialist, Dubai Municipality, United Arab Emirates
What an amazing journey to Accredited ACX Coach, this experience has completely
transformed how we measure, collaborate, communicate and innovate
with the customer in mind.
Keen to guide the next willing souls on this journey.
Durrel Ramrathan, Head of Operational Analytics and Data Management, Multichoice, South Africa
Thanks, Steve, for providing a great learning platform. It was inspiring to hear your experiences
as they presented a great source of knowledge. Not only have you been a
fantastic mentor to me but you have taught me how to mentor others.
Thanks for being so supportive and getting me through.
Chandan Chabbra, Head of Content and Operations, MX Live, MX Player, India
Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.
Natasha Doren, Member Experience Manager, Eskom Pension and Provident Fund, South Africa
I have to say, every day since I left Denver,
I have been able to apply some bit of learning that I got during the ACXM event into not only my job,
but my personal life as well. Thank you so much for everything that you've done to advance the field of customer experience!
Brett Gill, Regional Sales Manager, Morrison Container Solutions, United States
Another fantastic learning, personal and professional development experience with you!
Lyall Shapiro, Head of Experience, Design & Fulfilment Transformation, AMP, Australia
Thank you Steve, very intense 4 days but amazing and already putting it into practice!
Edwin De Lange, CX Principle, Immersion Group, South Africa
Thank you so much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward to my next learning
Amal Shaira, Director– Head of Client Service Improvement, Business Planning & Strategy, National Bank of Abu Dhabi, UAE
An honour to work with you Steve. A fantastic course
Kath Milne, Director & Chairperson, Equality Lawyers, Australia
What an amazing journey to Accredited ACX Coach, this experience has completely
transformed how we measure, collaborate, communicate and innovate with
the customer in mind. Keen to guide the next willing souls on this journey.
Durrel Ramrathan, Senior Analytics & AI Leader & ACX Mentor, Multichoice, South Africa
Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly
blessed to have you share your wisdom with us.
Jenny Simpson, Associate Director, National Australia Bank, Sydney, Australia
Learning by doing and exploring up to date real-life is what the program is all about.
This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery,
and have never failed to leave amazed by the power of the techniques.
Saud Albuainain, Director Business Transformation, EY, Saudi Arabia
A year after training in London just wanted to shoot a note of my continued gratitude.
Hope to remain involved in the events and work with you again.. that mentoring was beyond invaluable.
Juliana Coates, Member Services, University of Albany, New York
I'm writing to endorse the program. It completely changed the way I think. Steve Towers
taught us amazing secret techniques of improvement.
The program provided me with the ability to apply all the learnings immediately after the training.
Very effective training with a wealth of knowledge to share.
This is a must training for everyone who's interested in making their lives better!
Maria T Ferreira, Vice President, Client Experience Process Improvement Citi, New York
Steve has an amazing insight into some of my personal challenges and really helped
through his mentoring for me to refocus my energies with immediate renewed personal and career success
CIO, Telco, South Africa
Thanks for your time and the fantastic course, delivered in Auckland recently.
Looking forward to attending in June - will see if I can bring some colleagues!!
Neal Ross, Chief Technology Officer, Ricoh, Australia
The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.
Paul Botes, Senior Manager, Standard Bank, South Africa
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Marketing Coordinator, TPN Credit Bureau, South Africa
The workshop is highly recommended for anyone who wishes to simplify and thereby enhancing satisfaction.
The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, Senior Manager, DPSA, South Africa
I did the training 2 weeks ago and it completely changed my world.
Since then things are going really fast within our organisation.
The rest of the guys in our executive team are completely sold on the concepts.
To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer, Cap Gemini, India
You've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, Group CTO, TruDoc HealthCare
If you are looking to improve your own professional then I would recommend the program and Techniques
Stephen Nicholson, Certified Process Professional Master, BPM Systems, Australia
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam, Business Analyst, National E-Health Transition Authority, Australia
Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !
Jimmy Cuadra, CIO, ICI Paints Asia Pacific, Singapore
I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week
Syed Raashid, Specialist, Qatar Energy, UAE
Thanks again for the fantastic course
and insights you provided.
Sean Schurmann, Consultant, e&e Solutions, Australia.
Just a short note to say thanks again for the course.
It was a truly mind blowing experience and I will never think about process the same way again.
Craig Reid, CEO & Founder, Professional Holiday Homes.
I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts
and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Support Delivery Director, Oracle, USA.
Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions,
I was able to have an immediate impact on my organization. Steve is a very sharp, personable,
interesting individual, and a real pleasure to work with.
I continue to remain in regular contact with Steve and consider him an invaluable resource on
BPM and on change management in general.
Mark Barnett, Director of Global Process Practice, ACN, Inc. USA
I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightening us with the case studies & exercises.
Director Quality Management Group, 3i Infotech Ltd., India
Exceptional and life-transforming.
This training should be on every corporate agenda
CIO, Apotex Pharmaceutical, Canada
Simple and different concepts which is path-breaking and easy to understand and deploy
Director Business Consulting, Chennai, India
Excellent - he is a very good leader
Senior Quality Analyst, AEC, Saudi Arabia
I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly
when presented with your enthusiasm and experience.
Director, H&R Block, USA
I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole
process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then
you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London
Steve is an inspiring global thought leader. He is a creative visionary, working on the edge of breakthrough change.
Kenneth Mortimer, Principal, MBA & Associates Ltd
You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.
Personnel Director, Business Management, Bank of America
...was so helpful. The ability to ask questions/having a discussion after the day's end was extremely good.
I really appreciated the professional approach
Telco Director, CIO of CEU, Hungary
Steve, as you know, I’ve been an advocate and activist for you and your program for over 10 years - the skill set that I received from you and your insights are essential and are key to keeping me relevant and preferred by my clients across so many business industries.
Keep going, Steve, I appreciate it.
Maxx Kochar, C.P.P., A.A.E., Sustainable Development Consultant, Silver Dart Group, North America
I think it's been a lot of fun. It's a practical process. It's quite clearly mapped. You can understand; I think that's how I've experienced it. There's a real tying together of the Outside-in to a pragmatic way of thinking about improvement to an empirical base, to show people that it's real and to do it quickly and I think that's been refreshing.
Reynardt Uys, CEO and co-founder, Fringe Studios, Johannesburg, South Africa
It was engaging, it was quick. I found it to be very practical. And very comprehensive So that, that was excellent. Also to see how many industries it has been applied to. I think there's a real a track record there which increases my confidence in all of this.
We now have Outside-In dashboards. We see it's quantifiable. It's not what I call fufu shihi which is, all the other stuff. But it's like, to the point and I can see it's executive.
Nehal Shah, MD and co-founder, Fringe Studios, Johannesburg, South Africa
