Outside-In Strategy Audit Tool
Purpose: Evaluate how well your organisation’s strategy aligns with customer outcomes — and identify where transformation is needed.
Next Steps
- Identify your lowest-scoring category — this is your priority area for action.
- Use the CEMMethod® to redesign processes and measures from the customer’s perspective.
- Consider enrolling key leaders in the ACX Programme to build capability and embed Outside-In thinking.
CTA: Want a printable version? Download the Strategy Audit Tool PDF and share it with your team.
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