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When you join us at the BP Group, you can be sure that you are in the most experienced hands when transforming your customer experience.
Our many years of skill and knowledge guarantee you will get the finest training and consultancy aid. We regularly modernize and form new programs to keep up with the ever-changing customer experience and transformation world. Our courses are created and conducted by professionals with real-life experience who work with the world's biggest and most renowned companies. Here at BP Group, we are devoted to furnishing the best customer experience and transformation solutions globally. Our 40+ partner network is renowned as a reliable source in the CX and transformation industry, so you can be sure that you will receive the top service. Our Accreditations are focused on the practical implementation at an individual and corporate level – developed by professionals for professionals. |
Steve Towers, named as Top CX Expert to Follow
Steve Towers, wins top Influencer Award
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LATEST COACHING & TRAINING OPTIONSThe Virtual LIVE INTERACTIVE programs are now accepting GROUP bookings and INHOUSE options!
Progressively (and due to demand) we have introduced the opportunity to book in bulk for any Open session. Also having a custom program built around your needs AND still offering FULL Accreditation. Jump to the offerings below or share your requirements here. Some of the companies licensed to use the CEMMethod™ 
Accelerate Your Career:
Get Industry-Recognized Certifications & Accreditations 
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Improving your Customer Experiences, Processes and Systems necessitates a shift in mindset from restrictive industrial aged silo management to the journeys your customers undertake to meet their Needs with Successful Outcomes.
Introducing the Customer Experience Management Method™ (CEMMethod) enables the organization to deliver business outcomes and customer success without exception. It is no accident that breaking away from myopic functional specialisms towards achieving alignment across the entire customer experience is the way of champions. The CEMMethod provides this capability to connect the dots from strategy to execution, bring everyone onside, and make change sustainable and part of the new normal. |
Dare! The Amazon #1 Best Seller in 2021.
The behind the scenes story of the worlds largest Utility companies successful transformation. |
Outside-In The Secret. Now in its tenth edition and
FREE before retail launch in January 2021. Originally launched in 2010 and now completely updated with new stories and case studies from companies like Uber, Southwest Airlines, Emirates, Amazon, Zappos and Zara. |
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Dynamic Structure
Underpinned by the CEMMethod that has been advancing and progressing for 20 years and originally created in association with the Virgin Group.
The CEMMethod is a pragmatic and easy to follow discovery, improvement and implementation framework that will guide you through successful CX transformation. Now integrated with The Experience Manager you can immediately deploy the new Experiences within a comprehensive platform that enables control, continual ideation, analytics and complete alignment to delivering Successful Customer Outcomes. |
Proven Credibility
The BPG have worked with and learned from some of the world's most successful organizations.
Over 29 years BPG has solidified it's reputation as one of the world's leading CX and process transformation firms by focusing results on increased revenue, lowered costs and enhanced CX. The CEMMethod and PARALLEL connects the dots from Strategy to Operations to provide a complete ecosystem for Managing Moments of Truth. 
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Focused Inspiration
Our training, mentoring and consultancy inspire massive and lasting mind set shifts that deliver results quickly and sustainably.
Changing Process and CX changes lives. This is true for both customers and employees. Understanding this allows us to inspire and empower people to make lasting changes in their organizations. 
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CUSTOMER EXPERIENCE TRANSFORMATION TRAININGHere at BPG, we believe that customer experience training should be about giving people the skills to be able to deliver successful customer experience transformation. We also believe that training should be less about passing exams and more about learning pragmatic tools, techniques, frameworks and mindsets that will deliver immediate and lasting benefits. Our training is an amalgamation of the most powerful ideas collected from 29 years of research and work within the world's best performing companies. |
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