ONE DAY INTENSIVE TRAINING
Become an Accredited Customer Experience Professional (ACXP) with us in Birmingham on Wednesday, June 21st
89% of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
ACXP attendees will learn the world famous CEM Method. The CEM Method was created in 2001 when BP Group were working with the Virgin Group. They realised together that to progress in an ever changing world, you have to have an explicit, outside-in focus on the customer in everything you do.
Since then, the CEM Method has evolved, consolidating tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
ACXP Module One - Customer Alignment
In this one day session you will discover how to set your internal compass towards customer success. You will have massive breakthroughs as we work through your own case studies or use interesting and inspiring examples from other organisations.
ACXP attendees will learn the world famous CEM Method. The CEM Method was created in 2001 when BP Group were working with the Virgin Group. They realised together that to progress in an ever changing world, you have to have an explicit, outside-in focus on the customer in everything you do.
Since then, the CEM Method has evolved, consolidating tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
ACXP Module One - Customer Alignment
- Effectively categorise your customers
- Understand your customers key attributes
- Interpret your customers expectations
- Redefine where experience starts and finishes for customers
- Move beyond customer ‘wants’ and define real customer needs
- Define successful customer outcomes and create customer centric metrics to measure outcome delivery
- Learn that benchmarking outside of your industry can make you a market leader
In this one day session you will discover how to set your internal compass towards customer success. You will have massive breakthroughs as we work through your own case studies or use interesting and inspiring examples from other organisations.
"The tools and techniques are mind-blowingly simple, I'll never think about customer experience in the same way again."
Standard price £1,100
SPECIAL 55% DISCOUNT PRICE ONLY £499
For customer experience professionals who are serious about using customer experience both as a financial and a service performance differentiator, the ACXP training takes you from the foundation ideas such customer categorisation all the way through to advanced understanding of customer centric vision, mission and strategy. It provides step by step tools and techniques created with and used at the most customer centric organisations on the planet. Unlike other customer experience training the ACXP training teaches you how to drill down to the core of your organisation and align every single activity towards the delivery of customer success.
Professionals using the CEM Method are simultaneously lowering costs, growing revenues and delivering outstanding customer experience in more than 4,000 companies around the world. These individuals are the driving force behind some of the world's best performing organisations.
The secret to the CEM Method's success lies in it's ability to link external customer experience to internal back office operations. This is a claim that no other method can make. Learn the methodology that the best performing companies in the world are using as their customer experience backbone and join the customer experience elite today.
Available Days.
ACXP Birmingham £499
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"The training was transformative for me personally and also made a huge push in my professional life to define CX Strategy more clearly. I would like to thank James Dodkins from BP Group for an amazing learning experience at Accredited Customer Experience Professional Training in Denver. I especially loved his teaching style and CX classroom projects. I learned so much. Thank you James! James is a true wealth of knowledge in all areas related to Customer Success, Customer Experience and Customer Centric Process Design.."
Sasha Stewart, Customer Experience Consultant Logio Solutions LLC |
