Approval pending.

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Your application to attend the free CEM Leaders Masterclass has been submitted. As our events are exclusive and reserved for qualified senior executives, we'll need a few business days to review your request. If you meet our participation requirements, you'll be approved and will receive an email with further details.

We'll also ask you to nominate someone who could take you place if you had to drop out for any reason so it would be great f you could start thinking about that now.

​People already approved:

• Head of Customer Experience Management
• Managing Director
• Head of Customer Experience Development
• Owner
• Head of Customer Service and International Supply Chain
• Chief Customer Officer
• Chief Executive Officer
• Customer Service Team Manager Europe
• Regional Director
• Head of Customer Experience 
• Senior Manager - Digital Customer Experience
• Group Head of Business and Continuous Improvement
• Director
• Chairman
• Deputy Head of Customer Experience
• Director of Customer Service
• Head of Customer Experience
• Head of Corporate IT
• ​Head of BPM

• Head of Customer Service
  
• ​Global Customer Experience Manager
• Head of Customer Service
• Senior Customer Experience Manager
• European Head of Customer Experience 
• Managing Director
• Delivery Director
• Relationship & Insight Director
• Customer Experience Evangelist
• Customer Experience Strategist
• Head of Customer Contact Strategy
• Director - Head of Customer Experience
• Head of Customer Experience
• Head of Customer Experience & Training
• Customer Experience Director
• Head of Customer Service Business Change
• Head of Customer & Digital
• Head of Client Lifecycle Management Solutions
• ​Chief Customer Experience Officer

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"I recently attended the session and it was a turning point for me in terms of managing and designing customer experience.  The methodology is pragmatic and  one that can really make a difference for the customer while increasing revenue, service and reducing costs.  I would recommend this programme to all organizations’ that are pursuing customer centricity."
Kirsty Dare, Director of Customer Service, ABSA, South Africa​