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  • Home
  • Training
  • Consultancy
    • Licensed Coaches >
      • James Dodkins
      • Steve Towers
      • Lizette Akker
      • Tanguy Petre
      • Cristian Matei
      • Laxman Murugappan
      • Kerry Jackson
      • Lucy Paddy
      • Tara Alexander
      • Willie Krause
      • Meshan Morar
      • Lyall Shapiro
      • Maxx Kochar
      • Chris Reeves
      • Morgan Jones
      • Karen Feld
      • Randy DeSpain
      • Susan Parker
      • Tommy Chance
      • Molly Redenbaugh
      • Graham Milne
      • Samir Asaf
      • Kath Milne
      • Lorraine Doke
      • Mary-Jane TALBOT
    • Licensed Partners
  • Strategy
  • Resources
    • Videos
    • Podcasts
  • Contact

ACX Foundation UK Tour


Come and get certified at one of the stops on our UK Accredited Customer Experience Foundation Tour.

In this interactive hands-on one day event, attendees will learn two of the foundation techniques needed to deliver great customer experience in any organisation.

  • The Outside-In Strategic  Matrix
  • The Successful Customer  Outcome

Attendees will leave with the ability to:
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  • Uncover customer experience improvement opportunities within hours.
  • Identify actions that will improve customer facing process efficiency by 30% to 60% within 30 days of deployment.
  • Align tasks and activities towards the delivery of Successful Customer Outcomes.
  • Innovate to compete, set the market trend and even dominate your industry.
  • Create basic customer experience metrics that don't require specific feedback programs.  
  • Lower the cost of administering customer experience.

17th October | Birmingham

19th October | Manchester

21st October | London

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We have helped many of the world's best performing companies successfully transform their Customer Experience.
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...and many more!
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