ACX Foundation UK Tour
Come and get certified at one of the stops on our UK Accredited Customer Experience Foundation Tour.
In this interactive hands-on one day event, attendees will learn two of the foundation techniques needed to deliver great customer experience in any organisation.
Attendees will leave with the ability to:
In this interactive hands-on one day event, attendees will learn two of the foundation techniques needed to deliver great customer experience in any organisation.
- The Outside-In Strategic Matrix
- The Successful Customer Outcome
Attendees will leave with the ability to:
- Uncover customer experience improvement opportunities within hours.
- Identify actions that will improve customer facing process efficiency by 30% to 60% within 30 days of deployment.
- Align tasks and activities towards the delivery of Successful Customer Outcomes.
- Innovate to compete, set the market trend and even dominate your industry.
- Create basic customer experience metrics that don't require specific feedback programs.
- Lower the cost of administering customer experience.
