ACX Foundation UK Tour

Come and get certified at one of the stops on our UK Accredited Customer Experience Foundation Tour.

In this interactive hands-on one day event, attendees will learn two of the foundation techniques needed to deliver great customer experience in any organisation.

  • The Outside-In Strategic  Matrix
  • The Successful Customer  Outcome

Attendees will leave with the ability to:
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  • Uncover customer experience improvement opportunities within hours.
  • Identify actions that will improve customer facing process efficiency by 30% to 60% within 30 days of deployment.
  • Align tasks and activities towards the delivery of Successful Customer Outcomes.
  • Innovate to compete, set the market trend and even dominate your industry.
  • Create basic customer experience metrics that don't require specific feedback programs.  
  • Lower the cost of administering customer experience.