FREE
A LIVE 3 hour session in Brussels for managers and executives looking to start or accelerate their Customer Experience Management (CEM) programmes.
Are you a Manager or Executive looking to learn the steps to Customer Experience Management mastery? If you are, then attending one of our free 3 hour sessions will be perfect for you. We will be running morning and afternoon sessions in Brussels, Belgium from Monday 17th July - Friday 21st July 2017.
You will learn:
We've worked with some of the best performing and most innovative CEM leaders on the planet and now we want to share what we've learned with you.
We aren't running these free sessions out of the goodness of our hearts, we hope that you will be so impressed by what we show you that you will consider working with us in the future. The best way for us to impress you is to give you some of our best stuff right off the bat and demonstrate our worth. There will be some attendees who definitely will want to work with us again, there will be some who definitely won't but either way you will leave with some of the most valuable CEM thinking available today.
These CEM Leaders Masterclass sessions are perfect for:
You will learn:
- Who is using Customer Experience Management.
- What results these leaders are achieving.
- The 8 step methodology that the world's leading companies use as their CEM backbone.
- The number 1 mistake 99% of companies are making when it comes to CEM.
- Simple questions that give CEM break throughs within minutes.
- The strange game that guarantees that you'll never think about CEM in the same way again.
We've worked with some of the best performing and most innovative CEM leaders on the planet and now we want to share what we've learned with you.
- If you class yourself as a beginner you will get a quick and dirty kick start into how CEM works.
- If you class your self as intermediate you will get more insight into how some of the best performing companies in the world use CEM.
- If you class yourself as an expert you'll get a mindset shift that will ensure that you never approach CEM in the same way again.
We aren't running these free sessions out of the goodness of our hearts, we hope that you will be so impressed by what we show you that you will consider working with us in the future. The best way for us to impress you is to give you some of our best stuff right off the bat and demonstrate our worth. There will be some attendees who definitely will want to work with us again, there will be some who definitely won't but either way you will leave with some of the most valuable CEM thinking available today.
These CEM Leaders Masterclass sessions are perfect for:
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SEATS AVAILABLE
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SEATS TAKEN
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No matter if you want to kick start your CEM programme, take it to the next level or radically transform it, this free 3 hour live session is for you. There are 10 spaces per session and it is first come first served.
What have you got to lose?
"I recently attended the session and it was a turning point for me in terms of managing and designing customer experience. The methodology is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs. I would recommend this programme to all organizations that are pursuing customer centricity."
Kirsty Dare, Director of Customer Service, ABSA, South Africa
Kirsty Dare, Director of Customer Service, ABSA, South Africa
