CHANGE ARCHITECT OF THE YEAR AWARD 2021
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The BP Group and Affiliates are pleased to announce the winner of this years prestigious ‘Change Architect of the Year’ Award goes to Edwin de Lange, Manager: Customer Experience Design at Mercantile Bank, South Africa.
The Award, now in its fourth year, recognises the formidable achievements of the winner in delivering both personal, professional and business transformation in the organisations they work with.
Over the last few couple of years Edwin has progressed his professional credibility and qualifications and is acknowledged as one of the most accomplished and recognised African Customer Experience leaders. His perspective on Customer Experience Management is both grounded in reality and backed up with sharp-end practical accomplishments and success. An inspiration to his colleagues and peers it is a well deserved honour that once again sets the bar even higher for those wishing to push the boundaries and application of business transformation.
Edwin's recent licenses and certifications qualifications include:
Prior to joining Mercantile Edwin worked for Old Mutual and All Life in the financial service sector in South Africa.
Selected by their immediate peers and fellow professionals the Change Architect of the Year now appears in the 'Change Architects Hall of Fame' - Edwin de Lange is now acknowledged as this years 'Global Change Architect for 2021'.
You can review Edwin's profile at:
https://www.linkedin.com/in/edwin-de-lange-cxs-cppmasters-acxmasters-mentor-coimaster-cppc-aba43911/
The Award, now in its fourth year, recognises the formidable achievements of the winner in delivering both personal, professional and business transformation in the organisations they work with.
Over the last few couple of years Edwin has progressed his professional credibility and qualifications and is acknowledged as one of the most accomplished and recognised African Customer Experience leaders. His perspective on Customer Experience Management is both grounded in reality and backed up with sharp-end practical accomplishments and success. An inspiration to his colleagues and peers it is a well deserved honour that once again sets the bar even higher for those wishing to push the boundaries and application of business transformation.
Edwin's recent licenses and certifications qualifications include:
- Diploma in Interpersonal Skills - Alison
- Certified Process Planning Champion CPPC - BP Group
- ORIENTATION TO EDUCATIONAL NEUROSCIENCE - FUTURE LEARN (& CENTRAL QUEENSLAND UNIVERSITY)
- ACX-Mentor (Accredited Customer Experience Mentor & Coach - BP Group
- ACXM - Accredited Customer Experience Master - BP Group
- CPPM - Certified Process Planning Masters - BP Group
- Certified Customer Experience Specialist (CXS) CX University
Prior to joining Mercantile Edwin worked for Old Mutual and All Life in the financial service sector in South Africa.
Selected by their immediate peers and fellow professionals the Change Architect of the Year now appears in the 'Change Architects Hall of Fame' - Edwin de Lange is now acknowledged as this years 'Global Change Architect for 2021'.
You can review Edwin's profile at:
https://www.linkedin.com/in/edwin-de-lange-cxs-cppmasters-acxmasters-mentor-coimaster-cppc-aba43911/
THE CHANGE ARCHITECT OF THE YEAR AWARD ORIGINS
In 2018 we started a new Award - Change Architect of the Year - to acknowledge those change agents who have gone above and beyond in helping their organisations transform. Selected by their immediate peers and fellow professionals the Architect appears in the Hall of Fame' and can be rightly proud of their ongoing willingness to fight the politics and help the world move progressively more 'Outside-In'.
Previous recipients of the Award include:
Previous recipients of the Award include:
ROLAND NAIDOO - 2020
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Roland Naidoo is a Chief Coach and Mentor for several hundred people and has pioneered the integration of Customer Experience Management by changing the methods, approaches and measures of success to innovate within his organisation.
Over the last few years Roland has also led the upskilling of more than 150 colleagues across the business with professional qualifications in Customer Experience and Process Management and now co-ordinates a team of 20+ qualified ACX Mentors who in turn are coaching, transferring the skills and leading their teams with advanced Customer Experience Management Methods. Prior to joining Multichoice Roland worked in the banking sector and technology companies in South Africa. Selected by their immediate peers and fellow professionals the Change Architect of the Year now appears in the 'Change Architects Hall of Fame' A charismatic leader Roland is now acknowledged as this years 'Global Change Architect for 2020'. |
tara alexander - 2019Tara is a Product Manager for AMROCK based out of Detroit, Michigan in the United States.
Prior to Amrock, Tara spent some time with Flagstar Bank as an IT Business Analyst, Becker Orthopedic as an Accounting Information Systems Analyst, and Pulte Homes as an IT Help Desk Analyst. Tara has completed several professional qualifications including in the arena of business transformation including:
She earned her bachelors degree from Oakland University with a focus on Management Information Systems and a minor in Accounting Information Systems. Outside of work - Tara enjoys spending time with my 2 teenage daughters and camping with my family and friends! You can reach out to Tara on LinkedIn here: https://www.linkedin.com/in/tara-alexander-spc-cpp-champion-1ba13619/ |
erika westbay -
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Straightforward, powerful, tangible experience management (xm)
progression. Fast.
BPG is a global CX consulting firm. We are a trusted advisor to leading businesses, governments, and institutions. Working with over 20 global partners across all continents provides us with a unique insight to CX trends on a global stage, bringing ‘next practice’ insights, approaches and strategies to deliver success across all sectors.
89%of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
We use advanced CEM Method approaches to clearly identify the needs and aspirations of the enterprise leaders and top teams to help drive impactful change, working hand in hand to develop a pragmatic focus on achieving sustainable success. We guide teams and individuals towards a no compromise alignment to delivering successful customer outcomes, and in doing so help enterprises simultaneously lower costs, grow revenues and enhance service – without exception.
The BP Group sees two fundamental areas where our consultancy can be effective for your CX needs. The first is our expert advice gleaned in the worlds leading enterprises through developing strategies and approaches that provide results from the get go.
Secondly our clients appreciate the in-depth knowledge and practical experience that helps us to work with their people to quickly resolve complexity, focus on strategic objectives, and create a can-do outside-in CX mindset that lives beyond our intervention. This is especially important in aligning the whole organisation towards customer success. We call that a True North focus for everybody.
If you wish to share this success - reach out and talk with our team.
89%of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
We use advanced CEM Method approaches to clearly identify the needs and aspirations of the enterprise leaders and top teams to help drive impactful change, working hand in hand to develop a pragmatic focus on achieving sustainable success. We guide teams and individuals towards a no compromise alignment to delivering successful customer outcomes, and in doing so help enterprises simultaneously lower costs, grow revenues and enhance service – without exception.
The BP Group sees two fundamental areas where our consultancy can be effective for your CX needs. The first is our expert advice gleaned in the worlds leading enterprises through developing strategies and approaches that provide results from the get go.
Secondly our clients appreciate the in-depth knowledge and practical experience that helps us to work with their people to quickly resolve complexity, focus on strategic objectives, and create a can-do outside-in CX mindset that lives beyond our intervention. This is especially important in aligning the whole organisation towards customer success. We call that a True North focus for everybody.
If you wish to share this success - reach out and talk with our team.
"We held our session last week focusing on a critical experience for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the session. It was one of the most valuable and enjoyable sessions I have attended!"
Sharon Laemle Naya, Senior Vice President, Business Process Reengineering, Citibank
Sharon Laemle Naya, Senior Vice President, Business Process Reengineering, Citibank
