Operationalizing Customer Experiences
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Description
If you need to significantly improve your customer experience – this is the day for you. Come to CX Outside-In Pop Up to learn how to deploy the latest innovations and advances in customer and employee experience.
This full-day workshop is one of the most innovative CX events in a global program with input and contributions from leading companies like Uber, Amazon, Zappos, Emirates, and more.
Together, we'll share breakthrough ideas you can put to work in key areas including:
Check out the agenda here.
CPP and ACX qualified delegates receive a 20% discount.
Please use code: ACXP20
If you need to significantly improve your customer experience – this is the day for you. Come to CX Outside-In Pop Up to learn how to deploy the latest innovations and advances in customer and employee experience.
- CX Outside In Pop Up brings together industry next practice to share success stories, strategy tips, and best practices to help you and your experiences stand out above the crowd.
- Hear new practical ‘next practice’ ideas from 200+ CX companies.
- Connect with thousands of senior colleagues from a wide range of industries and disciplines.
This full-day workshop is one of the most innovative CX events in a global program with input and contributions from leading companies like Uber, Amazon, Zappos, Emirates, and more.
Together, we'll share breakthrough ideas you can put to work in key areas including:
- ROI of CX
- Business Results of CX (Winning the Triple Crown)
- Employee Experience Management
- Needs of Customer
- CX Attitude, Behavior and Culture
- Digital Advances in Customer Experience and Total Experience Management
Check out the agenda here.
CPP and ACX qualified delegates receive a 20% discount.
Please use code: ACXP20
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For more information and to register, please click here.
Event Contact The BPG People Team E: [email protected] P: +44 7429 518277 Locations: Global Check out the agenda here. |
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"I recently attended the session and it was a turning point for me in terms of managing and designing customer experience. The methodology is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs. I would recommend this programme to all organizations that are pursuing customer centricity."
Kirsty Dare, Operational Excellence Manager, Starling Bank, UK
Kirsty Dare, Operational Excellence Manager, Starling Bank, UK
