Become a ACCREDITED CX Master
with THE BPG in London
December 10th - 13th

89%of companies expect to compete mostly on the basis of customer experience. 87% of buyers will pay more for a better customer experience. Customer experience has never been more important.
CCX attendees will learn the world famous CEM Method. The CEM Method was created in 2001 when the BP Group was working with the Virgin Group. They realised together that to progress in an ever changing world they had to have an explicit, outside-in focus on the customer in everything they did.
Since then the CEM Method has evolved utilising tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
What is Customer Experience Management (CEM)?
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
There are over 100,000 Certified & Accredited CX Masters simultaneously lowering costs, growing revenues and delivering outstanding customer experience in more than 4,000 companies around the world. These ACXM's are the driving force behind some of the world's best performing organisations.
The secret to the CEM Method's success lies in it's ability to link external customer experience to internal back office operations. This is a claim that no other method can make.
This CCX Master session is a 4 day event that will be held at a central location in London. If you're interested in making your customer experience a competitive advantage in your organisation then this course is definitely for you.
CCX attendees will learn the world famous CEM Method. The CEM Method was created in 2001 when the BP Group was working with the Virgin Group. They realised together that to progress in an ever changing world they had to have an explicit, outside-in focus on the customer in everything they did.
Since then the CEM Method has evolved utilising tools, techniques and mind-sets from some of the best performing and most innovative companies in the world. People like Apple, BMW, Bentley, IBM, Amazon, Emirates Airlines, Zara, Zappos, State Farm, Disney, Google, Facebook, Uber and many more.
What is Customer Experience Management (CEM)?
Notably, industry leaders like Steve Jobs, Jeff Bezos, Tony Hsieh, Larry Page, Sergey Brin, Elon Musk, Mark Zuckerberg, Travis Kalanick, Richard Branson and many more have been pioneers and early adopters of the type of thinking that the CEM Method promotes.
There are over 100,000 Certified & Accredited CX Masters simultaneously lowering costs, growing revenues and delivering outstanding customer experience in more than 4,000 companies around the world. These ACXM's are the driving force behind some of the world's best performing organisations.
The secret to the CEM Method's success lies in it's ability to link external customer experience to internal back office operations. This is a claim that no other method can make.
This CCX Master session is a 4 day event that will be held at a central location in London. If you're interested in making your customer experience a competitive advantage in your organisation then this course is definitely for you.
"Thank you once again for a splendid workshop. I can assure you, your teachings will personally help me add more value
to my organisation."
Shahid Osmani, Quality Expert, Strategy & Corporate Excellence Department, Dubai Customs
to my organisation."
Shahid Osmani, Quality Expert, Strategy & Corporate Excellence Department, Dubai Customs