"The training was transformative for me personally and also made a huge push in my professional life to define CX Strategy more clearly. I would like to thank James Dodkins from BP Group for an amazing learning experience at Accredited Customer Experience Professional Training in Denver. I especially loved his teaching style and CX classroom projects. I learned so much. Thank you James! James is a true wealth of knowledge in all areas related to Customer Success, Customer Experience and Customer Centric Process Design.."
Sasha Stewart, Customer Experience Consultant
Logio Solutions LLC

"I’d like to express my gratitude for the wonderful session you’ve conducted. We’ve had some very positive reviews and will look into how we can take this initiative further..." 
Saud Albuainain, ​Head Strategic Projects, 
Office of the First Deputy Prime Minister, Bahrain

"In 2014 I attended the CPP Masters and it was a turning point for me in terms of managing and designing customer experience. ​The CEMMethod is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs. In 2015 I completed the CPP Champion® level – it again exceeded my expectations and I have gained so much. I would recommend this programme to all organizations’ that are pursuing  customer centricity."
Kirsty Dare, Head Service Retail Distribution
ABSA

"Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly blessed to have you share your wisdom with us."
Jenny Simpson, Senior Consultant, Business Improvement
​National Australia Bank

"​Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!"
Neal Ross, Chief Information Officer
Konica Minolta Business Solutions, New Zealand​

"This was an incredible and stimulating workshop; I thoroughly enjoyed participating through the sessions"
Deepak Kadam, Senior Manager, COE-PPM
SunGard Global Business Solutions & Technology (now part of FIS)

"We held our outside in session last week focusing on a critical process for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the training session. It was one of the most valuable and enjoyable sessions I have attended!"
Sharon Laemle Naya, Senior Vice President, 
Business Process Reengineering at Citi, USA

"After experiencing how powerful the CPP training was late last year I recently engaged the BP Group (using the CEMMethod™) to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely ​redesigned our process, which now truly focussed on the right Successful Customer Outcome. The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work."
Chris Wix, Head of Business Improvement, Business Management, 
Business Banking, National Australia Bank, Australia 

"Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions, I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general."
Mark Barnett, Senior Vice President, 
Process Design at Bank of America, USA