Objectives and Key Results (OKR) is a framework for setting, communicating, and tracking company goals and outcomes. OKRs are a process in which company, team, and individual objectives are linked to the desired outcomes hierarchically. OKRs help firms become more transparent and focused by assembling workers around common objectives.
An OKR framework contains three things: objectives, key results, and initiatives. An objective describes the company's long-term goal, while key results are the expected results. Initiatives identify the work required to achieve the key results.
1. An objective is the company's ultimate goal, which is described as a future outcome. They set a clear path, as well as motivation. We can think of it as a destination on a map.
2. A key result is a performance indicator that changes its value as a worker progresses towards the objective. A key result is comparable to the distance one must travel to reach his destination.
3. An initiative describes the tasks that need to be completed in order to complete the objective. An initiative describes how an individual plans to get to his destination (if the objective is a destination and the key result is the distance one must travel, how does one get there–by car, boat or plane?).
An OKR framework contains three things: objectives, key results, and initiatives. An objective describes the company's long-term goal, while key results are the expected results. Initiatives identify the work required to achieve the key results.
1. An objective is the company's ultimate goal, which is described as a future outcome. They set a clear path, as well as motivation. We can think of it as a destination on a map.
2. A key result is a performance indicator that changes its value as a worker progresses towards the objective. A key result is comparable to the distance one must travel to reach his destination.
3. An initiative describes the tasks that need to be completed in order to complete the objective. An initiative describes how an individual plans to get to his destination (if the objective is a destination and the key result is the distance one must travel, how does one get there–by car, boat or plane?).
RECENT PRAISE...
We love telling people about the training, the coaching, the consultancy and the transformation. However you don't have to believe (though you should) or take our word for it either. Listen to people who actually experienced it. (and there is a video testimonial below)
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“Thank you Steve, very intense 4 days but amazing and already putting it into practice!”
Edwin De Lange, Financial Services, South Africa |
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“Another fantastic learning, personal and professional development experience with you!”
Lyall Shapiro, CX Consultancy, Australia |
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“Thank you soooooooo much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward for my next”
Amal Shaira, Financial Sector, United Arab Emirates |
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"James no-nonsense, common sense approach to CX is expertly transferred to those around him through emotive story telling and data driven evidence."
Gemma Espineira, Digital Intelligence, United States |
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“An honour to work with you Steve . A fantastic course.”
Kath Milne, Consulting Services, Australia “Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Telecoms, South Africa |
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What an amazing journey to Accredited ACX Coach,
this experience has completely transformed how we measure, collaborate, communicate and innovate with the customer in mind. Keen to guide the next willing souls on this journey. Durrel Ramrathan, South Africa "After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business.
The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focused and engaged in their work." Chris Wix, Financial Services, Australia |
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IN-HOUSE OR ONLINE CUSTOMIZED TO YOUR NEEDS? - Let us know what you want
Launched in 2020 and relevant for all those tasked with implementing a rigorous framework to deploy Objectives & Key Results thinking in their organizations. Creating Goal led collaboration is becoming the hall mark of successful business transformation. Learn the method and the software to achieve just that. In the room and Online.
Find out more here
Find out more here
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Looking to deliver outstanding customer experiences
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Featuring the CEMMethod v.14 (born in 2001 - see it's pedigree here)
And now with the SCO Method and Parallel (the worlds first goal led collaboration software) embedded into our programs
Featuring the CEMMethod v.14 (born in 2001 - see it's pedigree here)
And now with the SCO Method and Parallel (the worlds first goal led collaboration software) embedded into our programs
Questions about the underpinning approach used in all our training? Click here.
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"After experiencing how powerful the training was late last year I recently engaged the BP Group to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome. The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work."
Chris Wix, Head of Business Improvement, National Australia Bank, Australia
Chris Wix, Head of Business Improvement, National Australia Bank, Australia
